Senior Service Desk Engineer — Tech Leader & Incident Mastery
Ares Management
Ares Management is seeking a Senior Engineer, Service Desk to lead technical support across our global offices. You will troubleshoot complex incidents, mentor junior staff, and collaborate with infrastructure, cybersecurity, and business stakeholders to drive operational excellence. The role emphasizes ownership, accountability, and a proactive approach to improving service delivery while balancing strong customer service with deep technical expertise in enterprise environments. #J-18808-Ljbffr Ares Management
- Ares Management LLC is seeking a Senior Engineer, Service Desk to lead technical support for Enterprise environments, mentor junior staff, and drive service improvements across incident management, automation, and end-user experiences. You will partner with infrastructure...Senior
- ...proactive, solutions‑driven Senior IT Support Engineer who thrives in fast‑paced... ...shaping a secure, scalable tech environment, this role is for... ...Online, Intune, and cloud services Oversee backups, patching,... ...hardware, software, and network incidents Monitor helpdesk queues...SeniorWork at office
$128.4k - $165k
...Join Tech @ Ro to Build the Future of Healthcare At Ro, we... ...experienced operators, technical leaders, and clinicians Help... ...Role: We are looking for a Senior IT Engineer who will play a key role ensuring... ..., with no legacy directory services or on-prem dependencies to...SeniorLocal area$150k - $180k
...operating system for mobile services—a platform that lets tech companies embed global... ...bringing together early-stage engineers, product builders, and... ...for network-related incidents. Whether it’s a failed SIM... ...environment. Communication Mastery - You combine strong communication...SuggestedWork at officeRemote workWork from homeHome office- United States Digital Space LLC is seeking a Senior Engineer in New York, NY, to become part of the newly formed reliability team. This role emphasizes incident leadership and operational excellence, serving as a crucial element in enhancing the company's response to incidents...Senior
$79.72k
IT Desktop Support Technician, Sr. (Senior Facility Desktop Supp Tech), Enterprise Infrastructure Join to apply for the IT Desktop Support Technician... ...provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across...SeniorFull timeRemote workWork from home- A travel and technology company seeks a Senior Security Operations Engineer to enhance security operations and incident response processes. This role requires deep expertise in AWS, GCP, and SIEM tools, along with a proactive mindset for continuous improvement. The candidate...SeniorFlexible hours
$20 - $22 per hour
...occasional onsite support. Candidates should have relevant experience and a degree or equivalent experience. The pay range is $20 to $22 per hour, and applicants must be US citizens. Join a team that's committed to innovation and excellent service. #J-18808-Ljbffr Apex SystemsSeniorHourly pay$105k - $125k
...succeed. We partner closely with Product and Engineering, act as the voice of the customer, and... ...and people. What you’ll be doing The Senior Technical Support Engineer is a highly... ...points. Participate in product betas, incident reviews, and internal testing efforts to...SeniorFull timeWork at officeLocal areaRemote workWork from homeHome officeMonday to FridayFlexible hours$136.5k - $350k
...hackajob is collaborating with BNY to connect them with exceptional professionals for this role. Senior Director, Engineering Group Leader – Enterprise Custody Services Platform At BNY, our culture allows us to run our company better and enables employees’ growth...SeniorTemporary workWork experience placementWorldwide$65.65k - $118.68k
...IT Support Specialist-_Senior_(Regional) provides... ...Tier 3 end-user support services under the SEC ISS contract... .... This role resolves incidents and service requests... ...adjacent support and engineering teams to reduce repeat... ...laptops, mobile devices, desk phones, and printers....SeniorPermanent employmentContract workWork at officeRelocationRelocation package- Citi is seeking an FX Risk Java Tech Lead to drive technical excellence in building high-performance risk calculation systems within... ...leadership. The ideal candidate will lead teams, mentor engineers, and ensure system reliability and performance. You will have ownership...Senior
- ...A leading tech solutions provider in the United States is looking for a Sr Help Desk Agent to deliver top-tier customer service on advanced technical issues. This position requires strong troubleshooting skills in software and hardware and the ability to guide and mentor...SeniorNight shift
$85k - $95k
...students and 400 faculty and staff. The Senior Technical Support Specialist is a key member... ...experience. 5+ years of help desk or desktop support experience; experience... ...Excellent attention to detail, customer service, and communication skills; ability to support...SeniorFull timeWork at officeAfternoon shift- ...Competitive base salary + equity About the Role eWe are seeking a Senior Technical Support Engineer to serve as the technical bridge between customers and... ...reproducible technical investigations Participate in incident reviews and postmortems Help engineering teams...Senior
- ...Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable... ...disruptive technology. The opportunity: Senior Incident Responder How you will impact Smurfit Westrock... ...with threat hunting and detection engineering teams to create and enhance detections...Senior
$80.48k - $101k
Location Jersey City, New Jersey Job Summary The Senior Analyst, Regulatory Incident Reporting ensures compliance by developing, implementing, and monitoring... ...basis. Assist with periodic reviews of products and services to ensure regulatory compliance and identify potential...SeniorH1b- ...exceptional technical support in a fast-paced environment. The role demands deep expertise in endpoint technologies and superior customer service skills, ensuring high-quality support for a diverse user base. Qualified candidates will have 8+ years of experience, with...SeniorHourly pay
- Empower AI is looking for a Senior Computer User Support Specialist to provide IT support for the General Services Administration. This role involves processing trouble tickets and delivering technical assistance through various channels. The ideal candidate will have...SeniorRemote job
$65.65k - $118.68k
Dormont Manufacturing Co is seeking a Senior IT Support Specialist to provide Tier 2 and Tier 3 support across various SEC offices. The... ...requires diagnosing hardware and software issues, managing incident tickets, and supporting endpoint deployments. Applicants must be...Senior- ...multiple banking delivery channels. Requirements Job Purpose The Senior Associate Support will be responsible for the end-to-end... ...authorization, settlement, rewards, billing, and dispute modules. Lead incident management and root cause analysis for critical issues...SeniorFull time
- ...technology firm in Pennsylvania is seeking a Technical Support Product Engineer to provide advanced technical support across the Shellback... ...line. This role encompasses troubleshooting, training Field Service Engineers, and improving technical documentation. Candidates should...Senior
- ...Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering... ...providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels...InternshipRemote workWork from home
- A technology management firm is looking for a Sr. Systems Engineer to work remotely while serving clients in hedge funds and investment... ...of Microsoft products and networking. Experience in a managed services provider (MSP) environment is preferred. Join a friendly and collaborative...SeniorRemote job
- Andersen is looking for a Senior Associate, Security Operations to join its expanding team in New York. This role is pivotal in managing... ...5 years of experience in security operations, proficiency in incident response, and strong communication skills. A comprehensive...Senior
$150.9k - $226.3k
jobr.pro is seeking an Incident Response Technical Program Manager in New York, NY. This senior role involves leading security and reliability incidents at Harvey, a fast-growing AI company. Responsibilities include end-to-end incident coordination, designing management...Senior- Sysco Corporation is seeking a Cybersecurity Incident Response professional to identify and analyze cybersecurity events. The role requires a minimum of 7 years in IT and 5 years in incident response, alongside relevant security certifications. The successful candidate...Senior
$100k - $130k
...proactive Security Analyst to join their team in the United States. This role involves monitoring security alerts, responding to incidents, and developing threat detection capabilities. The ideal candidate will have 4-6 years of experience in cybersecurity and familiarity...SeniorRemote job- 1US37 Strada U.S. Payroll, LLC is seeking a skilled Incident Response Lead to enhance our cybersecurity incident response program. You will act as the incident lead for major cybersecurity incidents, ensuring effective communication and clear objectives while coordinating...SeniorFlexible hours
- ...mentorship of junior staff, and contributing to tool development. The ideal candidate has over 8 years of DFIR experience and expertise in incident response and forensic investigations. Join a team recognized for its quality work with clients in cybersecurity, offering...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Service Desk Engineer — Tech Leader & Incident Mastery. Be the first to apply!
- service support engineer New York, NY
- cloud support engineer New York, NY
- senior application support engineer New York, NY
- remote support engineer New York, NY
- application support engineer New York, NY
- IT field engineer New York, NY
- IT support engineer New York, NY
- senior support engineer New York, NY
- IT data engineer New York, NY
- support engineer New York, NY


