Field Service Technician

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a five‑year running Top Workplace in the Greater St. Louis area. Job ID: 113087 Job Summary Leonardo DRS Land Systems is seeking full‑time Field Service Technicians of various levels of experience. The ideal candidates will provide hands‑on technical support of DRS Land Systems products throughout the pre‑ and post‑production life cycle. The responsibilities include: Assembly and support of prototype products Real‑world troubleshooting and repair at various customer sites Providing testing support by performing tests, giving technical help, and correcting deficiencies as required Providing technical support during training events Coordinating and performing product upgrades in the field Job Responsibilities Provide technical support of DRS Land Systems products through prototyping, testing, fielding, and follow‑on support stages of various programs to internal and external customers. Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment. Assisting in demonstrating setup and adjustment of complex equipment for potential users or operators. Complete appropriate written documentation and feedback for onsite service and installations. Demonstrate great customer service skills and serve as customer contact on technical issues. Deliver technical solutions to customers with a high degree of professionalism. Identify technical and logistical problems and help determine solutions. Provide formal and informal training to customer personnel. Exhibit mature, independent judgment and communicate effectively. Work independently at customer locations. Maintain punctuality and attendance to meet customer scheduling requirements, including variable shifts and up to 12‑hour shifts while traveling. Adhere to the customer’s on‑site scheduling requirements. Support, communicate, reinforce, and defend the mission, values and culture of the organization. Responsibilities will vary based on level. Qualifications High school diploma or GED. Level will be based on years of relevant experience and knowledge. Understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.). Willingness and ability to travel CONUS 50–75 % of the year. Willingness and ability to travel OCONUS, with rotation periods generally 4–6 months. Eligibility to obtain a U.S. passport. Valid driver’s license. Ability to obtain and retain a company‑sponsored credit card for business travel. U.S. citizenship and an active Department of Defense (DoD) Secret Clearance or eligibility to obtain such clearance promptly. Good written and verbal communication skills. Demonstrated teambuilding and leadership skills for senior positions. Fundamental understanding of computer systems, operating systems, and configuration files. Computer proficiency with MS Office (Word, Excel, Project, PowerPoint); knowledge of database technologies is a plus. Expected pay: $38,774–$70,962 per year for Illinois, dependent on level and location. Benefits Medical, dental, and vision coverage. Company contribution to a health savings account. Telemedicine. Life and disability insurance. Legal insurance. 401(k) savings plan. Wellness programs (physical, emotional, financial). Career‑growth and professional development programs. Flexible work schedule with 9/80 program. Competitive vacation, health/emergency leave, paid parental leave, and community service hours. Pet insurance. Employee Stock Purchase Plan. Short‑term and long‑term disability coverage. Life insurance. Paid holidays. Student loan repayment and tuition reimbursement. Flexible work schedule. Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Leonardo DRS