Senior Success Architect: Enterprise MDM & Data Solutions

Success Architect As a Success Architect, you will provide architecture and design, use case development, and solution implementation advice for our customers while working closely with Customer Success Managers, Professional Services, and Product/Engineering teams. Your role requires technical proficiency, patience, and passion for guiding customers through our products and solutions. Key Responsibilities Provide architecture and design, use case development, and solution implementation advice. Interact closely with Professional Services and ensure seamless handoff for broader services engagements. Partner with Product/Engineering teams to recommend best solutions and provide feedback for product improvement. Serve as a counselor and adviser to customers and a technical coach to co‑workers. Respond promptly to customer questions with technical explanations of product features and capabilities. Prepare and deliver differentiated solution presentations or technical proposals. Compose and publish external‑facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications. Technology you’ll use MDM, Data Integration, Data Quality, Cloud and Databases Qualifications Bachelor’s Degree in Computer Engineering/Technology. 10+ years of experience with Informatica products in the Business 360 journey, including Informatica Multi‑domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc. Experience with Informatica IDMC platform and MDM preferred. Expert level knowledge of Informatica MDM with multiple project implementation experience. Preferred Qualifications Expert level knowledge of the Informatica MDM product suite. Experience in a pre‑sales or post‑sales consulting role, preferably in enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases) using Informatica products. Proven technical knowledge of deployment of both cloud and on‑premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration, and Microservices). Track record of successfully managing customers and complex data management needs. Experience with Informatica IDMC platform preferred. Experience with AWS, Azure, or GCP Cloud Ecosystem preferred. Expert database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata). Compensation and Benefits In the United States, compensation will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. #J-18808-Ljbffr