Clinical Operations Director

Job Details Job Location: 380 Outpatient - Tucson, AZ 85705 Position Type: Full Time Education Level: Graduate Degree Travel Percentage: Up to 25% Job Shift: Any Job Category: Management Summary Responsible for the day‑to‑day operation of the assigned outpatient services team including the provision of group and individual clinical supervision, clinical training and orientation, program and case consultation, management of services, therapeutic/crisis intervention and diagnostic evaluation and assessments of members. Review of assessments. Essential Duties and Responsibilities Manages and collaborates effectively within an integrated service delivery model, fostering a cross‑functional team approach to achieve objectives. Provides clinical supervision to direct reports in both individual and group setting including case consultation and staffing. Coordinates and assigns new members. Provides training and support to assigned staff in the facilitation of ART meetings including attendance and observation of staff facilitation skills. Provides clinical staff training and development to CODAC staff through clinical orientation and other specifically focused in‑service trainings. Assures referral to therapist for the provision of individual and family therapy to high acuity members as needed. If necessary, provides interventions to members themselves. Performs relevant assessments and case consultations for members, as needed. Assists in program development through participation in senior clinical and management meetings. In collaboration with the Vice President of Outpatient Services, meets regularly with other site leadership staff to coordinate activities, address issues, and resolve problems and review program goals and objectives. Participates in the writing, development, and implementation of various proposals and grants. Assures maintenance of member files in accordance with agency and funding source requirements, when appropriate. Provides complete documentation and reporting of all client services in accordance with agency and funding source requirements. Leads staff meetings to address identified training needs and provides consultation. Monitors staff service delivery expectations and develops improvement plans for staff not meeting expectations to assure success. Monitors to assure services identified as necessary for recovery in a member ’s Individual Service Plan are offered and to the extent possible delivered to members. Ensures quality and completion of direct reports Catalytic Coaching no later than 05.15 on an annual basis. Ensures direct report compliance with organization training requirements. Works proactively with Vice President of Clinical Operations, Quality Management and Human Resources departments regarding personnel performance issues/concerns. Ensures that communication concerning policy and procedure changes is disseminated and implemented according to CODAC expectations. Maintain professional, tactful, and open communication with both direct reports and members of leadership from across CODAC. Balances clinical responsibilities with supervisory duties, modeling service provision and use of best practices to support staff performance and development. Provides direct client services, including therapy, case management, and crisis intervention, in accordance with licensure and agency standards. Accurately documents and bills for services in compliance with payer and regulatory requirements. Based on discussion with the direct supervisor a minimum required service delivery expectation may be implemented for direct services provision. Demonstrates flexibility and leadership by stepping into direct service roles to provide coverage during staff absences and/or vacancies to ensure continuity of operations including facilitation of groups, Adult Recovery Team meetings or other staff tasks requiring completion. Performs other related activities in accordance with agency growth and changes. Qualifications Master’s degree in a related field and 10 years of Outpatient Services management experience AND; 3 years supervisory experience AND; 5 years direct clinical experience AND; Licensed by the AZ Board of Behavioral Health, independent preferred Additional Requirements On‑Site Monday to Friday 8a to 5p. Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position. Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years. 1st Aid and CPR Fingerprint Clearance from the Arizona Department of Public Safety, may be required at designated sites. Skills Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications. Considerable experience and knowledge of the principles and practice of community mental health including prevention, education, and treatment aspects. Considerable knowledge of the various modes of psychotherapy, especially crisis intervention and short‑term models using individual, family, and group approaches. Considerable skill in assessment procedures, therapeutic treatment, crisis intervention techniques, and case management practices including follow‑up and closure. Extensive knowledge of drugs of abuse and dynamics of abusive/addictive behavior. Extensive knowledge of various therapeutic techniques utilized in interrupting dysfunctional behavior lifestyles. Extensive knowledge and experience with individual, group and family therapy. Ability to interact and provide effective leadership in a team setting with other behavioral health professionals. Familiarity with various ethnic and cultural groups. #J-18808-Ljbffr