Service Technician - Electrical/Mechatronics

Job Description

Job Description

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. Within our Banknote Solutions division, you will find products printed on our machines all around you every day—specifically the high-security features on the US currency in your wallet and banknotes for nearly every country across the globe.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer Banknote Solutions, the high-security wing of the organization. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and ensure the integrity of global currencies!

Location : Dallas / Fort Worth, TX and Washington, D.C. – Up to 60% business travel both domestically and worldwide.
Reports to : Vice President of Service, Banknote Solutions
Standard Schedule : Monday - Friday, 8 a.m. – 5 p.m. (local time). Must be willing to work a 2-shift rotation and participate in a regular on-call (emergency standby) schedule to support 24/7 customer operations.
FLSA Status: Non-exempt/Hourly
Compensation: $45 – $56 per hour (Depending on experience and specific security certifications)

Job Responsibility : The Service Technician - Electrical/Mechatronics travels to customer locations (including government printing facilities and central banks) to install, maintain, upgrade, troubleshoot, diagnose, and repair electrical and some basic mechanical components on Koenig & Bauer high-security printing presses. The Service Technician interacts directly with the customer, often in high-security environments, listening to their needs and effectively communicating technical information. You must be able to develop a plan of action to address customer issues with an emphasis on quality and extreme precision to minimize downtime in critical production environments.

Essential Duties and Responsibilities :

• Troubleshoot electrical and mechanical components including hydraulic and pneumatic systems on Banknote Solutions presses and peripheral equipment.

• Operate various models and sizes of security printing presses in order to diagnose performance issues.

• Use the multi-meter and read complex electrical schematics.

• Pull cables and make the connection on electrical panels and components using special crimp tools and approved connectors.

• Troubleshoot problems via proprietary software and program parts/modules on site.

• Change/adjust parameters in industrial systems such as Bosch Rexroth, ABB or frequency converters.

• Provide rapid response during on-call rotations to resolve critical "machine down" situations outside of standard business hour s .

• Adapt to 2-shift operations (Day/Evening) at customer sites during major installations or peak service periods.

• Contact Koenig & Bauer Europe regarding machine-specific problems and software architecture.

• Adjust sensors and switches per strict setting instructions.

• Work on down presses in high-pressure government environments.

• Use a scope to monitor power fluctuations and troubleshoot Arcnet, CS31 bus, Ethernet and Ethercat issues.

• Troubleshoot safety circuits, including safety relays, stop locks, emergency buttons, and safety gates.

• Install software updates for control consoles, PLCs, Active I/O, and drive systems.

• Perform root cause analysis for failures using service manuals, repair documentation, and internal resources.

• Determine and execute action plans for repairs, including identifying parts and coordinating with global logistics.

• Deliver world-class customer service, maintaining high levels of discretion and professionalism required for high-security sites.

• Fulfill the obligation of the original service call and see the project through to completion, including worldwide assignments and training sessions.

• Complete accurate and timely records (parts, time, expenses, work performed).

• Adhere to all customer-site policies, especially strict security protocols and safety policies.

Required Qualifications :

• Education: High School Diploma or GED-equivalent required; post-high school degree or certification in a technical field (Electrical, Mechatronics, or Industrial Maintenance) is highly preferred.

• Experience: Minimum three to five years related work experience in industrial mechanical maintenance, heavy machinery manufacturing, or high-precision engineering. Previous experience working specifically with printing presses (offset, intaglio or screen printing) is ideal and highly preferred.

• Computer Skills: Microsoft Windows; programming and networking; extensive use of proprietary software and programming tools; basic use of e-mail and spreadsheets.

Knowledge, Abilities and Interpersonal Skills :

• Team Spirit & Cooperation: Strong interpersonal skills with a focus on teamwork and collaboration. Ability to work effectively with international teams and build trust-based relationships with customers.

• Instructional Ability: Strong pedagogical skills with the ability to simplify complex technical and quality concepts for diverse international audiences.

• Global Mobility: Ability and willingness to travel with frequent domestic and international air travel, including consecutive overnight stays and weekends to accommodate customer needs.

• Legal Requirements: Valid motor vehicle license and a valid Passport (or ability to obtain one).

• Security Clearance: Ability to pass rigorous background checks for security clearances required for government and central bank facilities.

• Physical Demands: Ability to meet physical demands: continuous standing (5.6+ hours), working in noisy/industrial environments, and frequent bending, pushing, and pulling.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at View email address on ziprecruiter.com or View phone number on ziprecruiter.com if you need assistance completing this application or to otherwise participate in the application process.

Benefits :

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Educational Assistance