IT Support Technician

This role bridges traditional IT support with hands-on assistance in laboratory systems, ensuring smooth operation of scientific workflows and digital infrastructure. Provide Tier 1 and Tier 2 technical support for end-users (Windows, macOS, mobile devices). Manage user accounts, permissions, and access controls via Active Directory, Microsoft 365, and other enterprise systems. Support installation and configuration of lab-specific software (e.g., LIMS, ELN, instrument control software). Support network connectivity, VPN access, and troubleshooting of hardware/software issues. Maintain and deploy IT assets including laptops, desktops, printers, and AV equipment. Document support requests and resolutions in the IT ticketing system (e.g., Jira, ServiceNow). Virtual Infrastructure Support Administration Database Administration BS Computer Science or Information Technology and 4+ years of experience or ten years of IT Administrator experience 2+ years of experience in IT support, preferably in a biotech, pharmaceutical, or research environment. Familiarity with lab instrumentation and scientific software. #J-18808-Ljbffr