Director of VoC & Customer Insight Strategy

Auris

Auris is seeking a Director of Voice of the Customer (VoC) to develop a comprehensive VoC strategy that unites customer feedback from various data sources. The ideal candidate will drive improvements in retention and product experience by implementing a unified VoC ecosystem. The role involves designing a world-class VoC program and requires deep experience with analytics tools like Qualtrics and Salesforce. A collaborative work environment focused on customer insights and strategic decision-making is emphasized. #J-18808-Ljbffr

Apply

Vacancy posted 20 hours ago

Similar jobs that could be interesting for youBased on the Director of VoC & Customer Insight Strategy in Cleveland, OH vacancy

Director, Donor Engagement and Travel Experiences- Cleveland
...Director, Donor Engagement And Travel Experiences The Jewish Federation... ...high touch donor engagement strategies tailored to major donors,... ...giving. Utilize donor insights gained through missions and programs... ...~ Demonstrated exceptional customer service skills. High-level...
Customer
Full time
Local area
Overseas
Afternoon shift
Jewish Federations of North America
Cleveland, OH
11 days ago
VoC Insights Lead: Turn Feedback into Action
...New York Life is seeking a Voice of the Customer (VoC) Lead in Cleveland, Ohio to design and govern customer feedback initiatives. This role is pivotal in translating feedback into actionable insights to improve service outcomes. The VoC Lead will collaborate with various...
Customer
New York Life
Cleveland, OH
3 days ago
Director Guest Experience, Huntington Bank Field - Home of the Cleveland Browns
Overview The Director of Guest Experience provides strategic and operational... ...the overall Guest Services strategy, delivering a best‑in‑class... ...of the Fan, Legends Global Insights, internal quality control),... ...populations in a fast‑paced, customer‑facing environment. Strong...
Customer
Contract work
Part time
For contractors
Legends Sales & Marketing, LLC
Cleveland, OH
4 days ago
Sourcing Director
...technology leader who helps customers manufacture and maintain vital... ...Bonus: 20,0 Role Summary The Director, Strategic Sourcing is... ...for leading global sourcing strategy and execution for welding components... ...timeliness of market intelligence insights Progress and outcomes of...
Customer
Full time
Contract work
Local area
Lincoln Electric
Cleveland, OH
2 days ago
Associate Director, Employer Relations
Position Objective The Associate Director of Center for Career Success... ...the recruiting trends and strategies of the university's targeted... ...(menu of options) are customized, competitive and consistent... ...interpreting reports, and using data insights to guide employer relations...
Customer
Work experience placement
Internship
Shift work
https:/www.scheurer.org/careers/
Cleveland, OH
3 days ago
Director of HR
$170k - $210k
...combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure... ...career. About the role We are seeking a Director of HR to join our team. This person... ...knowledge to all aspects of people‑related strategy, programs, and practices. Scale...
Customer
Full time
For contractors
Work at office
BrightEdge
Cleveland, OH
3 days ago
Human Resources Business Partner
...growth on the horizon. Across all locations, customers can expect a full selection of quality... ...unit leaders and drive our people strategy across a dispersed field organization. In... ...for the future. Deliver strategic insights by analyzing workforce metrics and trends...
Customer
Work at office
Local area
Dobbs Tire and Auto Centers
Cleveland, OH
3 days ago
SAP Tax Integration Alliance Exec (Associate Director)
$221.41k - $280.07k
...Alliance Sales Executive, Associate Director – SAP (Tax Integration) Our... ...driving an integrated growth strategy across EY’s largest accounts,... ...of the Voice of the (Tax) Customer Our market-leading reputation... .... Fueled by sector insights, a globally connected, multi-...
Customer
Summer holiday
Flexible hours
Ernst & Young Oman
Cleveland, OH
3 days ago
LHH Recruitment Solutions - Executive Recruiter - Hybrid - Cleveland, OH
$50k - $70k
...deploys client and role-specific recruiting strategies. Develops client accounts and generates... ...needs with a commitment to quality and customer service. Ability to prioritize,... ...demonstrate business acumen and market insight. Knowledge of and ability to interpret...
Customer
Permanent employment
Full time
Temporary work
Work experience placement
Live in
Work at office
Local area
Adecco
Cleveland, OH
13 hours ago
Director- Care Coordination and Population Health
...and more than 20 health centers. Summary Develops and oversees strategies to manage and improve the healthcare of MetroHealth patient... ...and other programs. Upholds the mission, vision, values, and customer service standards of The MetroHealth System. Qualifications Required...
Customer
Monday to Friday
Shift work
Metro Health
Brooklyn Heights, OH
3 hours ago
Visual Design Associate Manager
...joining a team working at the frontier of customer experience. Who you are: A Visual... ...program phase outputs such as research, strategy, and UX, under a lead’s guidance. You are... ...translate briefs, brand strategy, and audience insights into compelling visual executions, with...
Customer
Live in
Work at office
Local area
Accenture
Cleveland, OH
3 days ago
Enterprise Director - SAP Deployment and Advisory
...Role Summary We are seeking a Director, SAP S/4 Deployment & Advisory (Enterprise... ...ensure compliance and controls, reduce customization, and enable scalable, value-driven digital... ..., brownfield, or hybrid), from strategy through go-live and hypercare. Establish...
Customer
Permanent employment
For contractors
Remote work
Parker Hannifin Corporation
Cleveland, OH
15 days ago
Youth and Family Director - YMCA
...living and social responsibility. The Director of Youth/Family programs is responsible... ...years' experience in the supervision in customer service and/or program management preferred... ...deliver innovative program/marketing strategies. • Demonstrated strong customer...
Customer
Part time
Work experience placement
Local area
Immediate start
Shift work
YMCA of Greater Cleveland
Lyndhurst, OH
3 days ago
Director, Operational Excellence
...electrode industry focused on maximizing customers' bottom lines and providing unparalleled... ...and highly visible opportunity for a Director of Operational Excellence. The successful... ...leadership of GrafTech's operational excellence strategy across global manufacturing operations....
Customer
Interim role
Immediate start
Worldwide
GrafTech International
Brooklyn Heights, OH
4 days ago
Director, ABL Portfolio Management
$96.5k - $207.5k
...Third Bank. GENERAL FUNCTION: The Director, ABL Portfolio Management participates... ...management of a complex portfolio of ABL customers. The Director, ABL Portfolio... ...Officers. Develops and executes appropriate strategies for problem clients without supervision...
Customer
Work at office
Fifth Third
Cleveland, OH
7 days ago
Director, Northern Ohio
$100k - $120k
...Jewish National Fund-USA seeks to recruit a Director, Northern Ohio responsible for... ...philanthropic and leadership development strategies with a significant focus on fundraising.... ...Degree Deep understanding of donor and/or customer research, identification and cultivation...
Customer
Temporary work
Local area
Afternoon shift
Jewish National Fund - USA
Cleveland, OH
1 day ago
Mulesoft Integration Architect - Director
$155k - $410k
...planning, execution, and delivery. As a Director you set the strategic direction and lead... ...Developing and executing digital integration strategy Assessing current systems and... ...such as accessing sensitive company or customer information, handling proprietary assets...
Customer
Full time
Temporary work
Work experience placement
H1b
PwC
Cleveland, OH
18 days ago
Director, Total Rewards
...ExemptSalary Band: 9Compensation: $86,417.00 - $116,663.00The Director, Total Rewards leads the strategy, administration, and continuous improvement of... ...systems operate with consistency, accuracy, and strong customer service.Total Rewards Strategy and LeadershipLead the...
Customer
Contract work
Work at office
Cleveland Metropolitan School District
Cleveland, OH
3 days ago
AI-Driven Talent Strategy Manager
...firm in Cleveland is seeking a Manager for workforce reinvention strategy focusing on AI and analytics. This role involves leading... ...design and implement change programs, leveraging data to drive insights, and collaborating with partners to reshape work processes. The...
Accenture
Cleveland, OH
4 days ago
Talent Strategy Manager/Senior Manager - High Tech
...Organization, and we help clients reinvent how work gets done in an AI-enabled world. How? We make decisions based on insights , experience, and business strategy . We give people the tools and roadmaps to do their best work. We create digital experiences employees love. And...
Live in
Work at office
Local area
Shift work
Accenture
Cleveland, OH
3 days ago
Associate Director (CRE)
$102k - $120k
...Associate Director (CRE) Job Description Summary Responsible for managing one or more national... ...ability to implement business unit strategy Develop and maintain a communication style... ...s preferred style Demonstrate proactive customer service regarding all aspects of account...
Customer
Minimum wage
Contract work
Work at office
Local area
Flexible hours
Cushman & Wakefield
Independence, OH
3 days ago
ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
$142.6k - $261.5k
...That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline... ..., human-in-the-loop controls, adoption strategy, and value measurement Ability to... ...practice recommendations and contribute insights to strategic roadmaps Ability to lead...
Customer
Full time
Summer holiday
Worldwide
Flexible hours
EY
Cleveland, OH
6 hours ago
Associate Territory Manager
...team, the Associate Territory Manager will support a positive customer experience by partnering with the Sales team to shorten sales... ...identified accounts within the territory. Execute team sales strategies to maximize revenue growth and achieve annual sales goals....
Customer
Relocation
Flexible hours
Laborie Medical Technologies
Cleveland, OH
1 day ago
Associate Territory Manager
...to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of... ...accounts within the territory. About The Role Execute team sales strategies to maximize revenue growth and achieve annual sales goals....
Customer
Relocation
Flexible hours
Laborie
Cleveland, OH
3 days ago
Senior Manager, Oracle Cloud Technical Lead
$124k - $280k
...strategic input into the firm’s business strategies. Additionally, you shall build trust... ...exceptional results - Provide strategic insights to support the firm's business strategies... ...such as accessing sensitive company or customer information, handling proprietary assets...
Customer
Full time
H1b
PwC
Cleveland, OH
3 days ago
Chief Operating Officer
$325k - $425k
...partner closely with the CEO and Board to translate corporate strategy into disciplined execution, ensuring operational excellence, scalability... ...focused on safety, uptime, productivity, cost control, and customer service reliability. Lead large, multi-site operations with...
Customer
Temporary work
Work experience placement
Relocation package
Monday to Friday
Jobleads-US
Cleveland, OH
4 days ago
Adobe Workfront Associate Manager
...the best experiences on the planet— for our clients and their customers. Now more than ever, the future belongs to those who ignite and... ...customer experiences. To deliver this we provide customer strategy, technology implementation, data solutions, business change management...
Customer
Work experience placement
Live in
Work at office
Local area
Accenture
Cleveland, OH
2 days ago
PUBLIC SERVICES MANAGER II - HARVARD-LEE
$67.1k
...collective bargaining agreement(s). Ensure staff provide exceptional customer service to Library patrons and visitors. Plan and implement... ...and/or organizational goals that support the Library's vision, strategy, and goals. Perform other duties as assigned. #J-18808-Ljbffr...
Customer
Work experience placement
Cleveland Public Library
Cleveland, OH
3 days ago
Associate Product Manager
$61k - $72k
...duties under the direct supervision of the Director of Product Management or Sr. Product... ...provide product definitions responsive to customer needs and market opportunities.... ...Orchestrating product launches STRATEGY DEVELOPMENT Participate in the following...
Customer
Internship
Tremco
Beachwood, OH
1 day ago
Sr. Manager Technical Product Management - AI Control Tower
$131k - $150k
...prioritized work. Use data, stakeholder feedback, and operational insights to continuously improve the product and its supporting... ...performance management, and ongoing capability building. Foster a customer-focused and outcome-driven approach across the team....
Customer
Permanent employment
Contract work
Remote work
Visa sponsorship
Work visa
Relocation package
GE Aerospace
Cleveland, OH
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of VoC & Customer Insight Strategy. Be the first to apply!