Solution Architect (Avaya)

Job Description

Job Description

Title: Solution Architect (Avaya)

Location: Portland, OR or Seattle, WA preferred; other Western U.S. locations may be considered

Type: Full-Time

Compensation: $95,000–$130,000 base + monthly sales-related bonus

Position Overview

Our client is seeking an experienced Solution Architect to join its growing Unified Communications practice. This is a highly customer-facing engineering and technical consulting role responsible for understanding customer communications environments, gathering business and technical requirements, and designing enterprise Avaya solutions that address those needs.

The Solution Architect will work closely with the sales team, serving as the technical expert throughout the customer engagement and solution design process. More than 80% of the role will focus on customer discovery, technical consultation, and solution architecture. Responsibilities include assessing existing environments, recommending technical solutions, determining licensing and equipment requirements, and supporting proposals and scopes of work.

While this position is aligned with the sales team, it is fundamentally a technical role focused on engineering expertise and solution design rather than direct selling or business development.

The ideal candidate brings a strong Avaya background, experience with enterprise solution architecture and technical consultation, and the ability to confidently lead technical conversations with customers.

Key Responsibilities

• Partner with sales teams as the technical solution expert to develop enterprise Unified Communications and Contact Center solutions.
• Lead customer discovery and solution-design conversations to understand existing environments, technical challenges, business requirements, and future-state needs.
• Design Avaya-based enterprise communications solutions for new implementations, upgrades, migrations, and integrations.
• Translate customer concepts and requirements into practical technical solutions and bills of materials.
• Assess existing Avaya environments and recommend appropriate architecture, licensing, equipment, and integration strategies.
• Design solutions involving Avaya Aura, AADS, gateways, Session Border Controllers, SIP connectivity, and related enterprise voice technologies.
• Help customers understand technical recommendations and the business value behind proposed solutions.
• Collaborate with sales, implementation engineers, project managers, managed services, and support teams to ensure proposed solutions can be successfully delivered.
• Contribute technical content to proposals, scopes of work, RFP/RFI responses, design documentation, presentations, and customer workshops.
• Navigate complex customer conversations and adjust proposed solutions as requirements change.
• Maintain knowledge of evolving Unified Communications and Contact Center technologies.
• Travel as needed for customer meetings, on-site discovery, internal meetings, and industry events.

Qualifications

• Strong experience with Avaya enterprise voice and Unified Communications technologies.
• Previous experience designing Avaya solutions within a Solution Architect, technical consulting, pre-sales engineering, or customer-facing engineering environment.
• Strong understanding of the Avaya solution design process, including translating customer requirements into technical designs and bills of materials.
• Experience with Avaya Aura, including Communication Manager and related enterprise voice technologies.
• Knowledge of Avaya Aura Device Services (AADS).
• Experience with Session Border Controllers (SBCs), SIP, gateways, and enterprise voice integrations.
• Experience designing complex enterprise phone or Contact Center environments.
• Strong customer-facing communication, discovery, presentation, and consultative skills.
• Ability to communicate technical concepts clearly to both technical and business stakeholders.
• Strong problem-solving skills and the flexibility to develop solutions when customer requirements or circumstances change.
• Ability and willingness to travel as customer and business needs require.
• Ability to work in the United States without employer sponsorship.

Preferred Skills

• Experience with Genesys Cloud or Genesys Engage.
• Experience with Microsoft Teams voice/calling technologies.
• Experience with Zoom communications technologies.
• Experience designing solutions for large enterprise environments such as healthcare, banking, insurance, or government.
• Experience working for an IT consulting organization, technology partner, MSP, or systems integrator.

Work Environment

Portland or Seattle and the I-5 corridor are strongly preferred due to customer proximity and travel accessibility. Candidates located within approximately one hour of an office should expect to work from that office occasionally. Home-office arrangements may be available depending on location.

The environment is best suited for someone who enjoys working directly with customers, solving complex technical challenges, learning new technologies, and translating business needs into practical technical solutions.