Sr. Product Manager - Customer Delivery Platforms

Sr. Product Manager - Customer Delivery Platforms

Product Strategy & Roadmap· Lead the development of product vision and strategic priorities for customer delivery platforms, informed by stakeholder insight, customer behavior, and industry direction.· Steward the multi-quarter roadmap, translating strategy into sequenced, measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.· Translate emerging customer needs, usage patterns, and market opportunities into new delivery models, content packaging approaches, and platform capabilities.

Customer Experience & Platform Optimization· Improve customer‑facing platform experiences by identifying friction points and opportunities through analytics, feedback, and support trends.· Partner with UX, design, and technology teams to deliver intuitive, accessible, and reliable platform experiences.

Platform Capabilities & Technical Collaboration· Partner with engineering and architecture teams on platform capabilities, integrations, and technical enablers needed to support customer experience and business goals.· Act as a technically fluent product leader, able to discuss APIs, authentication, analytics instrumentation, and performance without serving as the technical owner.

Stakeholder & Vendor Management· Build alignment across sales, marketing, operations, editorial strategy, customer support, and technology teams.· Work with vendors and external partners to evaluate capabilities, manage priorities, and support effective delivery.· Communicate roadmap progress, decisions, tradeoffs, and risks clearly to stakeholders and leadership.

Measurement & Continuous Improvement· Define and monitor KPIs such as discoverability, access success, engagement, platform performance, support trends, and adoption of new capabilities.· Use evidence from launches, pilots, and operational results to refine priorities and improve outcomes over time.

This role can be based in our Washington, D.C. office or Columbus, OH offices. A reasonable rate of compensation for this position is between $150,000-$175,000 per year.

ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Behaviors

Preferred:

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Motivations

Preferred:

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required:

Deep experience in scholarly publishing required, including demonstrated success shaping or evolving content delivery, discovery, reader experience, institutional access, or adjacent platform capabilities. Experience working within, or significant exposure to, a SAFe Agile (Scaled Agile Framework) environment; ability to operate effectively within SAFe planning, execution, and governance practices. Skills • Strategic product leadership: sets direction, frames opportunities clearly, prioritizes effectively, and balances long-term platform evolution with near-term delivery. • Thought leadership and influence: brings informed perspective, aligns stakeholders, and guides decision-making across a complex publishing and technology ecosystem. • Customer and data orientation: uses user insight, analytics, and business context to improve platform experiences and guide decisions. Skills • Technical fluency and influence: understands key platform concepts and collaborates effectively with technical teams, vendors, and stakeholders across a complex ecosystem. • Agile/SAFe Pragmatism: Plans around PI cycles, manages cross‑team dependencies, and keeps execution focused on outcomes.

Preferred: Must be able to contribute quickly with informed judgment, strong domain context, and a clear point of view on platform evolution.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.