Customer Service Representative

Job Description

Position Title: Customer Service Representative

Wage: $20.00/hour

Shift: 1st

Hours: 8:30am-5:00pm

QPS Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire opportunity on 1st shift.

Customer Service Representative Responsibilities include but are not limited to:
- Receive inbound phone inquiries from customers, ensuring each interaction results in a positive experience for them
- Work the phones to perform various customer assistance duties, such as responding to customer questions, pricing, freight quotes, product inquiries, and ideas
- Handle customer requests that come in via email for freight quotes, virtual request, product information, inventory levels, and product ideas
- Show the customer you care on each phone call through personalization and expressions of concern when effectively answering questions or helping to resolve problems
- Provide 100% customer satisfaction
- Learn and explain the products and services to customers
- Treat customers with respect and understanding
- Listen to customer needs
- Make it easy for customers to do business with us
- Leave a positive and lasting impression

Customer Service Representative Requirements:
- High school diploma or equivalent
- Strong interpersonal skills
- Ability to multi-task
- Ability to resolve problems
- Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels
- Excellent verbal and written communication skills
- Fundamental computer knowledge and maneuverability with Windows applications
- Must be available to work onsite in Vernon Hills (not a remote position)

IND019

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process

Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.