Assistant Manager - Room Operations

Assistant Operations Manager Environmental Services Legends Global is redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360 approach that integrates partnerships, premium experiences, merchandise, technology, and operations, Legends Global delivers world-class results for clients and unforgettable moments for guests. At Huntington Place Detroit the 16th largest convention center in the United States that global expertise meets Detroit's energy, innovation, and resilience. Together, we're shaping the future of live experiences in the heart of the Motor City. The Assistant Operations Manager Environmental Services supports the Operations Manager in overseeing the daily operations of the Environmental Services department. This role assists in establishing and implementing departmental objectives, managing personnel, maintaining service standards, and ensuring operational efficiency throughout Huntington Place. The Assistant Operations Manager plays a key role in workforce planning, training, budgeting, inventory management, vendor relations, and maintaining a safe, clean, and welcoming environment for guests, clients, and employees. This position requires a collaborative leader who can effectively manage multiple priorities while supporting a unionized workforce in a fast-paced event environment. Essential Duties & Responsibilities Department Operations & Leadership Assist in supervising the daily operations of the Environmental Services department. Coordinate and oversee the day-to-day workflow of departmental staff. Participate in daily staff briefings and operational planning meetings. Support departmental initiatives and continuous improvement efforts. Workforce Management Assist with recruiting, interviewing, onboarding, training, performance evaluations, promotions, and corrective action processes. Support scheduling efforts and complete weekly staffing forecasts. Assist with payroll management and workforce administration. Train employees to perform their duties safely and efficiently. Interpret and administer union contract provisions and workplace guidelines. Budget & Inventory Management Assist with developing and managing departmental budgets. Manage inventory levels and approve or facilitate purchasing as needed. Negotiate vendor pricing and verify invoices, receipts, and contract costs. Monitor departmental expenditures and recommend cost-saving opportunities. Quality Assurance & Safety Conduct periodic inspections to ensure cleaning standards and service expectations are met. Ensure all machinery, vehicles, and equipment are properly operated and maintained. Promote compliance with safety procedures related to chemicals, biohazards, machinery, and workplace operations. Maintain adherence to applicable safety regulations and environmental standards. Process Improvement & Customer Relations Evaluate operational strategies, processes, and procedures and recommend improvements to increase productivity and efficiency. Communicate effectively with customers during meetings and operational interactions. Build and maintain productive relationships with vendors and business partners. Create and present reports, budgets, operational updates, and recommendations to leadership. Cross-Functional Collaboration Work collaboratively with other departments and participate on committees and special projects. Support organizational initiatives and contribute to the overall success of Huntington Place operations. Other duties and responsibilities as assigned. Key Deliverables Consistent achievement of Environmental Services quality and cleanliness standards. Effective staffing, scheduling, and workforce management. Safe operation of equipment and compliance with workplace safety requirements. Accurate budget management and inventory control. Continuous improvement of operational efficiency and service delivery. Strong employee engagement, training, and development. Qualifications Bachelor's degree in Management, Maintenance Engineering, or a related field preferred; equivalent experience may be substituted for education. High school diploma or equivalent required. Minimum three (3) years of experience supervising or managing personnel. Experience in Environmental Services, facilities operations, housekeeping, or hospitality environments preferred. Experience working within a unionized environment preferred. Strong computer proficiency and experience with Microsoft Office, payroll systems, inventory management systems, etc. Ability to manage multiple projects and priorities simultaneously. Ability to understand and administer union contracts and guidelines. Demonstrated initiative, leadership, and accountability. Strong problem-solving and decision-making abilities. Knowledge of Environmental Services methods, equipment, tools, materials, and procedures. Understanding of applicable safety regulations, workplace standards, and operational best practices. Ability to communicate effectively with employees, management, clients, vendors, and stakeholders at all levels. Compensation & Benefits Competitive salary commensurate with experience, plus: Medical, dental, and vision benefits starting day one Paid vacation, holidays, and sick time 401(k) with company match Working Conditions & Physical Demands This position operates throughout a large convention center facility and requires frequent movement between operational areas. The role requires frequent walking throughout the facility, prolonged standing, navigating event floors and back-of-house spaces, ability to lift and/or move up to 50 pounds occasionally and responding to operational needs in real time. Must have the availability to work weekends, holidays, late evenings, and early mornings as operational needs require. Equal Opportunity Huntington Place / Legends Global is an Equal Opportunity/Affirmative Action employer, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr