Program Support

Program Support
Quincy, MA
6+ Months

Pay: $24.02 per hour

Short Description:
Seeking Program Support that may include travel to locations listed in job description. Please note primary location, and the other test sites that may require travel but is expected to be rare.


Complete Description:
Description of Services:
Reporting to: Director of Administration and Business Processes - MBTA Operations Training Department.
Hours: The testing site requires approximately 48 hours of weekly coverage, as outlined in the time frames below. Individual contractors will be scheduled for up to 37.5 hours per week, with coverage distributed accordingly and coordinated between the Supervisor and Employee.


Please note that scheduled hours may shift based on operational need.



Location / Schedule:


i.7:00AM-3:00PM Monday, Wednesday, and Friday.
ii.6:00AM-2:00PM Tuesday, Wednesday.
iii.7:00PM-3:00AM once per week, rotating between Tuesday and Thursday.

Proctor site operations include primarily daytime coverage, with occasional overnight sessions. To avoid unsafe rest gaps while offering the opportunity for contractors to achieve a full work week, contractors assigned to overnight coverage may be scheduled for split shifts or partial day assignments on adjacent days. Overnight coverage requirements may be met through rotational scheduling among contractors and/or support from permanent staff and are not guaranteed to occur weekly for any individual contractor.

Location Addresses:
• North Quincy Computer Lab (Primary Location)
o200 Newport Ave, Quincy, MA 02171
• Heavy Rail Training School (may have to visit this site)
o275 Dorchester Avenue, Building 15-72 South Boston, MA 02127
• South Station Training School (may have to visit this site)
o700 Atlantic Ave, Boston, MA 02111
• Bus Training School (may have to visit this site)
o32 Alford St. Bld. #12 Charlestown, MA 02129
• Light Rail Training School (may have to visit this site)
o331 Grove St, Auburndale, MA 02466

Detailed Description of Services:
• [PRIMARY] Test Proctor and Test Site Point of Contact
o Greet and check in employees arriving for scheduled testing sessions.
o Verify employee identity and eligibility to take the assigned test.
o Assign tests through the learning management system and ensure proper access.
o Provide basic instructions to employees on test procedures and rules.
o Monitor the testing environment to ensure compliance with test guidelines.
o Enforce policies to prevent cheating or use of unauthorized materials.
o Troubleshoot minor technical issues related to test access or login.
o Maintain a quiet, orderly, and distraction free testing environment.
o Report any irregularities or misconduct to the appropriate supervisor.
• [SECONDARY] Administrative Support
o Exceptional organizational skills: and the ability to establish and work within a paperless environment. Strong computer skills are needed.
o Inputting data from paper documents into digital spreadsheets. Strong excel skills are needed
o Assist with special projects that require large amounts of data entry.
o Transfer data from hard copy to a digital database.
o Operate common office equipment, like scanners and printers.
o Organize and archive records and documents.
o Search for and investigate information contained in files.
o Processes requests for files and data.
o Provide data entry support across departments on an ad-hoc basis.
o Evaluate workflow and reallocate resources or redesign processes to meet office needs.
o Perform related duties and projects as assigned.
o Proactive and able to work independently.
o Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.