Call Center Specialist

Assignment Length: Through the end of April 2027 Schedule: Monday–Friday, 9:00 AM–5:00 PM Work Arrangement: Fully onsite We are working with an established organization in the Rockville area that is seeking Contact Center Representatives for a temporary assignment supporting a busy customer service team. This is an excellent opportunity for an experienced customer service or call center professional who is comfortable handling a high volume of inquiries and providing professional, responsive support. Responsibilities Respond to customer inquiries by phone and provide accurate, timely assistance. Support questions related to account and benefit information. Research customer questions and provide appropriate information or direction. Maintain a professional and courteous phone presence. Document customer interactions and maintain accurate records. Work effectively in a fast-paced, high-volume contact center environment. Qualifications 2+ years of call center or customer service experience. Strong verbal communication and active listening skills. Professional and customer-focused phone presence. Experience working in a high-volume call center environment is preferred. Strong attention to detail and organizational skills. Ability to work independently while also contributing to a team environment. #J-18808-Ljbffr Green Key Resources