Bilingual Experienced Allstate Customer Service Representative

Inner Circle University

Job Description

The Angela Warmath Allstate Agency is seeking a seasoned, experienced Bilingual Customer Service Representative to join our growing team. We are looking for a highly detail-oriented insurance professional who already understands the Allstate environment and can confidently support clients while delivering exceptional service and uncovering cross-sell opportunities.

This is not an entry-level role. The ideal candidate already has Allstate binding authority, agency-side service experience, and a passion for helping customers protect what matters most.

What Were Looking For

The ideal candidate is:

Fluent in both English and Spanish
Experienced with Allstate systems and processes
Detail-oriented with strong follow-through
Comfortable managing multiple responsibilities in a fast-paced agency environment
Skilled at building relationships and providing white-glove customer support
Motivated by helping clients while also identifying additional protection needs

What Success Looks Like

Clients feel supported, informed, and cared for
Policies are handled accurately and efficiently
Reviews consistently uncover additional protection opportunities
Follow-up and documentation are completed thoroughly and on time
Agency standards and production goals are consistently met

We offer flexibility based on the right candidate:

Remote

Hybrid

In-office in Joshua, TX

Why Join Angela Warmath Allstate Agency?

We are committed to building a strong, customer-focused team that values professionalism, accountability, and exceptional service. If you are an experienced Allstate professional looking for a long-term opportunity where your expertise truly matters, we would love to meet you.

Benefits

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Customer Service & Policy Support
Process policy changes and endorsements
Accept and process customer payments
Conduct customer policy reviews
Maintain accurate documentation and follow-through on all client requests
Deliver outstanding customer service while strengthening client relationships
Claims & Inspections Support
Guide clients through the claims process with empathy and professionalism
Explain inspection requirements and timelines to new clients
Follow up on inspections and outstanding underwriting items
Serve as a trusted point of contact throughout the customer experience
Sales & Cross-Selling Expectations
Conduct a minimum of 25+ customer policy reviews per month
Follow the agencys Asset 360 review conversation model
Identify coverage gaps and uncover cross-sell opportunities
Write and close a minimum of 10 VC items per month

Requirements

Minimum 1 year of experience working with Allstate
Current or previous Allstate binding authority required
Bilingual Spanish/English required
Agency-side customer service experience required
Strong communication and organizational skills
Ability to work independently in a remote, hybrid, or office setting

Apply

Vacancy posted 15 days ago

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