Remote Robot Deployment & Logistics Lead

Customer Logistics Manager page is loaded## Customer Logistics Managerremote type: Fully Remotelocations: VIRTUALtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R26\_002603**Location:**US-FL-Florida-Virtual**Pay Rate:**Salary - Salary Plan, 70,000.00 USD Annual**Work Shift:****Job Description**The Customer Logistics Manager, under the direction of the Peppermint Robotics CEO, administers and communicates all activities related to the deployment of robots at customer locations once a contract is signed. The manager ensures high standards of operation, complies with the procedures established by division leaders, plans/communicates schedules and deployment information to customer contacts, and coordinates the robotic and human resource logistics required for successful deployment at each customer location.**Responsibilities****Scheduling and Communication of Robot Deployments*** Takes ownership of the deployment process as soon as a sale or lease agreement is signed.* Under the direction of the CEO, works with customers and internal resources to determine the deployment date.* Schedules kick-off meetings with customers, plans shipping with the carrier, and ensures that the Peppermint team and the Customer have exchanged all necessary information for a successful kickoff.* Ensures engineers' travel plans align with deployment timeline, communicating adjustments as needed to all parties.**Post-Deployment Success*** Confirm that all steps have been completed for the customer, and that post-deployment resources have been provided (contact information, App access, ops manuals, etc.).* Own resolution of any outstanding equipment or support issues (replacement parts, questions, etc.).* Utilize tools available to ensure that all customer and deployment information is accurate (using Zoho, etc.).**Shipping and Logistics*** Collaborate with division leadership to understand the availability of inventory and the related impact on deployment planning.* Work with shipping vendors to plan the most cost-effective, reliable transportation for moving robots and parts.* Monitor tracking and delivery of robots at each customer location, providing updates to teams as needed.* Resolve issues independently (requesting input as needed) when challenges with shipment deliveries or engineer flight delays occur, always providing prompt and courteous updates to customers and internal leadership.**Supervise a Team of Service Technicians*** Manage the schedule, payroll, and top-level objectives for a group of highly educated engineers who are responsible for the hands-on deployment of the robots at each customer location.* Onboard and provide training on SOPs for the engineers, related to travel policy, customer service, etc.**Job Specifications*** Self-starter, takes initiative to learn quickly and solve problems, often without close supervision or direction.* Excellent communication skills, both verbal and in writing.* Excellent at client relationship management, maintaining a positive and professional manner at all times.* Availability to resolve unexpected issues related to travel plans or shipping delays after hours, as needed.* Perform other tasks as may be assigned.* A minimum of 2 years' experience in a similar role/responsibility is required.* Proficient computer skills, including Google Workspace, Excel, and Word. Zoho knowledge is a plus.HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. **What We Do:** We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S. #J-18808-Ljbffr Hhs, Llc