Global Logistics Specialist
Jesuit Refugee Service Ltd
Description Job Responsibilities & Duties
- Communicate with internal customers to provide information on shipment status, anticipated service failures, pickup and delivery dates/times and alternate solutions where possible.
- Interact closely with forwarders / carriers / dispatch to receive information on shipments.
- Provide support to customer service / sales regarding service capabilities, rates, and power availability to build and grow relationships with key accounts.
- Respond to questions and requests as quickly as possible; making every effort to meet customer expectations.
- Update carrier contact information in SAP as quickly as changes are learned
- Ensure all trucks conform to the Safe Quality Food standards as well as HACCP standards for distribution of finished goods.
- Negotiate freight rates with forwarders/carriers for domestic lanes and container rates for importing/exporting.
- Oversee import/export shipment processes and procedures; providing improvements and changes as needed.
- Resolve any international documentation issues and foreign country import requirements.
- Complete customs clearance documentation for all imported trade goods.
- Daily use of SAP Business 1 and excel to communicate with the customer service team.
- Problem solve issues such as damages, shortages and transportation.
- Record keeping of shipment data such as weight, charges and damages.
- Dispatch freight for delivery and arrange freight for pickup.
- Complete documentation including bills of lading, sales orders and the use of computer based technology.
- Write procedures and policies that contribute to making the Logistics Department flow more efficiently.
- Other Duties as assigned.
- Bachelor's degree preferred.
- 1-4 years Logistics/Supply Chain or equivalent job experience in an industrial environment.
- Strong analytical and critical skills.
- 1 year customer service experience preferred.
- Experience with international business partners, specifically German, a plus.
- Adept in use of MS Office, particularly Outlook, Excel and Word, and ideally Power Point to basic level.
- Experienced with order processing software, preferably SAP.
- Able to perform business math calculations.
- Good typing skills (60 words per minute; 10-key).
- Excellent organizational and time management skills.
Vacancy posted 3 days ago
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