Food and Beverage Associate

Job Description

Job Description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire.

This position is responsible for providing exceptional customer service while supporting the operation of the Food & Beverage Department.

Open availability, especially on nights and weekends, is preferred.
We require all F&B staff to be comfortable handling alcohol and be at least 21 years or older.

Essential Duties:

• Operates POS register for food and drinks (includes bar register when directed).
• Prepares food and beverage items utilizing policies and standards of the company.
• Resets and bus the food court seating area.
• Washes and dries dishes, glasses and other cooking/food prep utensils.
• Conducts all opening and closing procedures.
• (Opens and closes cash tills, kitchen cleaning and etc.).
• Manages food and beverage inventory in accordance with the stores policies and procedures.
• Maintains proper temperature for refrigerators and freezers.
• Manages plates, cups, and other utensil inventory in accordance with the store policies and procedures.
• Conducts restroom checks and cleaning including laundry of department specific cleaning rags.
• Responds responsively, politely with friendly demeanor to customers' requests.
• Occasionally cross-trains to assist Amusement & Bowling department with POS transactions.
• Other duties and responsibilities assigned by Department & Store Management.

Non-Essential Duties:

• Conducts alcohol and age restriction control in accordance with company policies and procedures.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Researches and develops resources that create timely and efficient workflow.
• Follows up to complete any assigned work.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to executive management for solution.
• Maintains good communication with customers, management, office staff members and outside contacts.
• Compiles and maintains confidentiality of all company policies and procedures.
• May help with mailing and shipping activities as needed.
• Responsible for maintaining a clean and safe working area.

Education/Experience:

• A High School diploma and a minimum of one to two years experience in a hospitality or retail environment required.
• Experience in a bowling establishment preferred, but not required.

Language Ability:

• Ability to effectively communicate with management, co-workers and the general public.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.
• The employee is occasionally required to sit and reach with hands and arms and stoop, kneel, crouch, or crawl.

Essential Weight Lifting/Force Exertion Requirements:

• Less than 1/3 of time: Up to 200 pounds – with lifting aid.
• 1/3 to 2/3 of time: Up to 100 pounds – with lifting aid.
• More than 2/3 of time: Up to 50 pounds.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.