Medical Assistant Patient Services Coordinator

Medical Assistant / Patient Services Coordinator Low-T – Knoxville

Low-T is a patient-focused healthcare organization specializing in hormone replacement therapy and wellness services. As part of an established and growing network, our Knoxville clinic provides an opportunity to work in a supportive, fast-paced environment focused on delivering high-quality care and an exceptional patient experience.

Position Summary

The Medical Assistant / Patient Services Coordinator is a dual-role position serving as the first point of contact for patients while also supporting clinical services under the direction of licensed providers. This role blends patient-facing customer service, clinical skills, and administrative responsibilities to ensure smooth daily clinic operations and high-quality care. This position is ideal for a healthcare professional who enjoys variety, accountability, and making a direct impact in a patient-centered setting.

Schedule

Monday: 8:00 AM – 5:00 PM Tuesday: 8:00 AM – 7:00 PM Wednesday: 8:00 AM – 1:00 PM Thursday: 7:00 AM – 5:00 PM Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 12:00 PM (2–4 Saturdays per month) Up to 30 hours a week Employees are expected to arrive 15 minutes prior to shift start.

Key Responsibilities

Patient Services / Front Office

• Greet and check in patients in a warm, professional manner
• Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
• Collect and process patient payments accurately
• Answer phones, manage messages, and respond to patient communications
• Enter and maintain accurate patient and insurance information in the EHR
• Maintain an organized, clean, and welcoming front desk and waiting area
• Support scheduling, administrative tasks, and clinic flow
• Complete daily cash reconciliation and bank deposits

Clinical Responsibilities

• Obtain and document vital signs for all patients
• Perform phlebotomy and injections independently
• Assist providers with clinical procedures as needed
• Operate EKG and point-of-care testing equipment per protocol
• Prepare lab requisitions and patient plans in advance
• Support efficient patient flow, rooming patients within 10–15 minutes
• Clean, stock, and inventory exam rooms daily
• Complete all required clinical and operational logs
• Handle and process patient specimens according to lab protocols
• Perform quality control documentation and instrument maintenance
• Identify and report any issues affecting test accuracy

Qualifications

• 6 months of experience as a back-office medical assistant or completion of an externship in lieu of certification (required)
• High school diploma or GED required
• Previous experience in a medical office, clinic, or healthcare setting preferred
• Strong patient service, communication, and interpersonal skills
• Comfortable discussing insurance, billing, and payment options with patients
• Proficient with electronic health records and Microsoft Office
• Highly organized, detail-oriented, and able to multitask in a fast-paced clinic

Why Join Low-T

• Competitive pay at $21.00/hour
• Opportunity to be part of a growing healthcare organization
• Patient-centered culture focused on quality care
• Collaborative and supportive clinical environment
• Stable schedule with consistent hours

Work Environment & Physical Requirements

• Onsite clinical setting with direct patient interaction
• Ability to stand, sit, and move throughout the clinic day
• Ability to lift up to 25 pounds and perform fine motor tasks