DSHS ESA CSD Public Benefits Specialist 1-3

DSHS ESA CSD - Public Benefits Specialist 1-3 Economic Services Administration’s Community Service Division (CSD) is hiring an entry‑level position as a Public Benefits Specialist, with training provided. The role is based on‑site at our Community Services Office (CSO) in Renton, WA. As a Public Benefits Specialist, you will help people apply for public assistance services in‑person and over the phone. You will determine eligibility for all public assistance programs by conducting interviews and gathering information from individuals and third parties. You will also process online applications and perform all case actions using the appropriate computer programs. When you work for us, your compassion shows every day as you help our fellow Washingtonians. This full‑time career can be a gateway to a rewarding profession in public service. We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. Responsibilities Use internal software to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients. How You’ll Grow A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We will be with you every step of the way. Qualifications Four years in a customer service job where the major duties involved public contact or staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims. (College education can substitute year‑for‑year for experience). One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance, including financial, medical and food benefit programs. Thrives in a standardized work setting. Can learn and utilize various computer programs. Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options in person and over the phone. Can work with complex technical regulations and procedures and analyze complex situations. Refrains from personal bias when determining eligibility. Prioritizes and performs multiple tasks in a busy office with numerous interruptions. Salary Progression in Training Steps Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2: $4,653.00 Step F – $5,398.00 Step L (6 months) Public Benefits Specialist 3: $5,137.00 Step E – $5,812.00 Step L King County employees also receive 5% premium pay in addition to the advertised salary and are eligible for a free ORCA card for transportation use. How to Apply Updated resume Three professional references with contact information Please include your contact information and reference job number #04225 in your application. Questions? Contact DSHS Recruiter Ricky Luna at View email address on click.appcast.io. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal‑opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or View phone number on click.appcast.io. #J-18808-Ljbffr State of Washington Dept. of Social and Health Services