Call Center Team Lead

Job Description

Job Description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead  to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Core Role Responsibilities

• Manage the flow of all inbound and outbound calls 
• Schedule and manage appointment availability in all markets 
• Create awareness and accountability of all Call Center Agent performance 
• Make executive decisions on lead eligibility by qualifying lead requirements 
• Ensure accuracy of the data entered into our system 
• Oversee escalated calls as needed 
• Assist with the implementation of new plans, objectives, and motivational tools 
• Develop and implement best team practices 
• Assist with your staff's ongoing development by hosting bi-weekly training sessions

Basic Qualifications

• High School Diploma, GED, or equivalent 
• 1-3 years of supervisory or Team Lead experience 

Preferred Qualifications

• Expert proficiency in Microsoft Office 
• Experience with Salesforce is a plus
• Ability to lead by example 
• Ability to multitask in a fast-paced environment 
• Self-motivated, analytical and data driven 
• Ability to work well under pressure and get the job done at all costs 
• Excellent written and verbal communication skills 

#LI-LM1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.