ServiceNow Architect

Salary: $68,000 - 108,000 per year Requirements:

• At least 8 years of ServiceNow experience, including substantial work in architecture or technical leadership.
• Proven ability to design and implement enterprise-scale ServiceNow solutions.
• Deep knowledge of ITSM and familiarity with ITOM, ITAM, CMDB, CSM, HRSD, or SecOps.
• Strong ServiceNow scripting skills, including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Hands-on experience with REST and SOAP APIs, IntegrationHub, MID Server, and third-party integrations.
• Strong understanding of CMDB, CSDM, Discovery, and Service Mapping.
• Experience with ServiceNow governance, architecture standards, security, performance optimization, and platform best practices.
• Experience leading technical teams and collaborating with business and technical stakeholders.
• Strong analytical, communication, documentation, and problem-solving skills.
• Preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) certifications; CTA or CMA certification is a plus.
• Preferred: Experience with ServiceNow HAM, SAM, SecOps, ITOM, CSM, or HRSD.
• Preferred: Experience with Agile/Scrum, DevOps, CI/CD, source control, and automated deployment practices.

• Design and develop scalable, secure, high-performing ServiceNow solutions that meet business and technical needs.
• Establish ServiceNow architecture, technical standards, design patterns, and best practices.
• Lead implementations, upgrades, enhancements, and platform modernization initiatives.
• Work with business stakeholders, product owners, developers, and technical teams to turn requirements into technical solutions.
• Provide technical leadership and guidance to ServiceNow developers and administrators.
• Design and oversee integrations with enterprise applications using REST, SOAP, APIs, IntegrationHub, MID Server, and web services.
• Develop and maintain data models, workflows, business rules, client scripts, UI policies, and scripting standards.
• Provide architecture and technical guidance across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and CMDB as needed.
• Design and maintain the CMDB, including CSDM, Discovery, Service Mapping, and configuration item relationships.
• Ensure solutions meet security, governance, performance, scalability, and maintainability standards.
• Assess new ServiceNow capabilities and recommend improvements to existing solutions.
• Lead technical reviews, architecture assessments, code reviews, and solution design sessions.
• Create technical documentation, architecture diagrams, integration specifications, and implementation plans.
• Troubleshoot complex platform, integration, performance, and configuration issues.
• Collaborate with infrastructure, security, application development, and enterprise architecture teams.
• Support upgrades, release management, testing, deployment, and production support.

• Architect
• CI/CD
• CMDB
• DevOps
• Support
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Web
• UX UI Design

More:

We are seeking an experienced ServiceNow Architect for a direct-client position in Lansing, Michigan. In this enterprise-focused role, you will lead the architecture and ongoing optimization of ServiceNow solutions across the organization.

last updated 40 week of 2026