Deli Lead

$19.25/hr.

Full time

Job Title: Deli Lead

Department: Swinomish Convenience Enterprises

Reports to: Deli Manager, Store Manager

Summary: The Deli Lead provides direct support to the Deli Manager in the overall operation of

the deli; organizing, coordinating, and directing all subordinate staff within the

Swinomish Deli. The Deli Lead is responsible for ensuring that all proper food

preparation, kitchen safety techniques, and health standards are maintained. The Deli

Lead reports to the Deli Manager and the Store Manager.

Essential Duties and Responsibilities of the Deli Lead:

• Direct and supervise employees engaged in food preparation, sales, and

providing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and

quality goods.

• Provide customer service by greeting and assisting customers and responding to

customer inquiries and complaints.

• Assists the Deli Manager in ordering, receiving, storing and securing all deli

supplies including, but not limited to: food, dry goods, and paper products.

• Inspects all deli areas to ensure compliance with Federal and State occupational,

health, and safety standards and regulations.

• Maintains close liaison with the Deli Manager to communicate pertinent

information concerning the Deli department.

• Works with the Deli Manager to develop promotional and sales concepts that will

increase patronage and the profitability of the department.

• Ensures the cleanliness, sanitation, maintenance, and attractiveness of the Deli

areas at all times.

• Ensures the highest standards of guest service and satisfaction, including

dealing with guest complaints in a prompt and satisfactory manner.

• Serves as the management representative in the absence of the Deli Manager.
• All other duties as assigned by the Deli Manager and Store Manager.

Education and Experience:

• High School Diploma or GED is preferred.
• Must possess a Washington State Food Handler's Permit.
• Must have extensive food and beverage service experience and knowledge.
• Must have general knowledge of Washington State Food Safety laws and

regulations.

Required Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing customer and personal

services. This includes customer needs assessment, meeting quality standards

for services, and evaluation of customer satisfaction.

• Knowledge of principles and methods for showing, promoting, and selling

products or services.

• Use logic and reasoning to identify the strengths and weaknesses of alternative

solutions, conclusions or approaches to problems.

• Effective communication; written, verbal, and interpersonal skills, including

conflict resolution.

• Must pass criminal background check and pre-employment drug screening.