Enterprise Change Manager

Job Description

Job Description

This position will work closely with leadership, stakeholders, and cross-functional teams to implement structured change management methodologies and best practices.

Job Description:

•Develop and execute comprehensive change management strategies to support organizational transformation initiatives.

•Oversee configuration, change, and release management.

•Facilitate and lead Change Control Board (CCB) meetings to authorize or reject changes, document next steps, and ensure proper governance.

•Assess change impact and readiness across various teams and departments.

•Design and implement change management plans, including communication, training, and stakeholder engagement strategies.

•Develop and maintain standard configuration management (CM) documentation templates to enforce consistent documentation of SOPs, Work Instructions (WIs), and related procedures.

•Demonstrate technical writing skills to produce clear, concise, and comprehensive documentation.

•Exhibit forward-thinking ability to suggest and implement change management tools, templates, and best practices to standardize change processes and governance frameworks.

•Maintain excellent written and verbal communication skills to engage stakeholders at all levels.

•Maintain the configuration baselines for applications, software, reports, and hardware associated with this task order.

•Identify potential risks and obstacles to change and develop mitigation plans to address them.

•Collaborate with leadership and project teams to align change efforts with business objectives, using the defined change management process.

•Monitor and measure the effectiveness of change initiatives and adjust strategies as needed.

•Utilize Jira to capture, update, and track Change Requests throughout the development lifecycle, maintaining transparency and accountability.

•Offer process improvements for Jira Change Request tracking and visualization, including the use of custom filters, labels, dashboards, and prioritization schemes to optimize workflow and decision-making.

•Stay up to date on industry trends, methodologies, and best practices in change management.

Basic Qualifications:

•Bachelor’s degree in Information Technology or a related field.

•Minimum 8 years of experience in change management, organizational development, or related roles.

•Strong understanding of enterprise change management principles, methodologies (e.g., ITIL), and best practices.

•Experience leading change management for complex Enterprise-scale IT systems and applications.

•Excellent communication, facilitation, and stakeholder management skills.

•Ability to analyze data and assess the impact of change initiatives.

•Strong problem-solving skills with a proactive and adaptable approach.

Proficiency in Microsoft Office Suite, project management tools, and change management software.

•Proficiency in Jira for managing Change Requests, including workflow customization and reporting.

•Technical writing skills with a track record of developing standard documentation templates.

•Experience leading Change Control Board meetings and documenting outcomes.

Preferred Qualifications:

•Change management certification (e.g., ITIL) is highly desirable.

•Experience with Agile change management methodologies.

•Experience using Atlassian Confluence to create, organize, and collaborate on project documentation and knowledge.