Member Service Representative

GreenState Credit Union Member Service Representative US-IL-Freeport Job ID: 2026-4711 # of Openings: 1 Category: Retail Overview The primary duties and responsibilities of the Member Service Representative (MSR) include providing quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. The MSR will provide information and answer questions regarding transactions and all Credit Union products and services. As the front line to our members and the face of the credit union, the MSR is a service champion. The qualified candidate will be member focused, demonstrate excellence in accuracy, show integrity, share one vision through teamwork, and continually look for improvement within their role. Culture At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well‑being, transform lives, and enhance the vitality of the communities we serve. Our success is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and living our values is what brings our mission to life. Hours Mon‑Fri 8:15 am–5:15 pm, rotating Saturdays. Pay range for this hourly position is $19.47–$22.76/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information and account records; requests identification whenever necessary and provides account information only to designated members. Supports a diverse and inclusive work environment. Makes weekly outbound service calls to members. Answers member questions or refers members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints, and escalates as necessary. Performs member transactions including deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to specialized departments (Wealth Management, Commercial, Mortgage, GreenState Insurance, etc.). Maintains a satisfactory balancing record. Educates members and staff on the features and benefits of all products and services. Recommends products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability; determines availability of funds based on regulations and policy; places holds on accounts for uncollected funds when necessary and provides proper documentation to the member. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn‑ins, direct deposit, and member check orders. Participates in opening and closing procedures; organizes the MSR area and powers down all equipment (computers, copier, adding machines, lights); ensures all confidential information is secured at the end of the day. Completes daily work including balancing and reconciling the drawer offages. Monitors and manages the vault, including cash disbursements, balancing, and end‑of‑day lock‑up; ensures that sufficient, but not excessive, funds are on hand. Assists in security procedures; has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union‑sponsored events. Qualifications Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to engage individuals in conversation, build rapport, and establish member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in handling cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem‑solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or equivalent (e.g., GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Manager Retail Branch as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #J-18808-Ljbffr