Help Desk Technician

Job Description

Job Description

TITLE: HE LPDESK TECHNICIAN

LOCATION:   HACKENSACK, NJ

Seeking a Help Desk Technician for our client’s Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m.

JOB SUMMARY:

The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment

REQUIREMENTS:

• Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred).
• Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. 
• Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions. 
• The position also requires flexibility to provide occasional shift coverage or extended hours when needed. 
• A law firm or professional services background is preferred. 
• An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred.