Supervisor

Job Title: Supervisor

Department: Operations

Reports To: Concept Manager/Assistant Concept Manager

Status: Non - Exempt


Date: Nov 2023

Broad Functions: This position assist the Concept Manager and Assistant Manager with the supervision of the associates on his/her shift and aid in the operation of the restaurant to achieve Guest satisfaction, quality service, compliance with corporate/franchise policies and procedures. Supervisor should have product knowledge. Position monitors shift revenues during shift and provides recap to the Manager and GM.

Main Duties & Responsibilities:

1. Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and that an optimal level of quality service is achieved.
2. Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
3. Assist with the training of new hires during shift creating a positive and productive working environment.
4. Achieve company objectives in sales, service, quality, appearance, sanitation, and cleanliness of all areas of the store.
5. Supervise the restaurant associates, recommend hiring, schedule, train, resolve problems, provide open communications, and recommend discipline as appropriate.
6. Respond to Guest needs, issues, comments, and problems to ensure a quality service and Guest experience.
7. Update the cash register system and compile and prepare various reports to aid in the administration of the restaurant.
8. Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
9. Perform special projects and other responsibilities as assigned.

Skills and Requirements:

1. Minimum High School Diploma, some College preferred.
2. 2-3 years previous experience in the same or related position.
3. Requires a working knowledge of food and restaurant services, policies and operations.
4. Ability to read, count, add, subtract, write and record numbers.
5. Ability and skill to perform simple computer data entry.
6. Excellent communication skills in English.
7. Accuracy and speed sufficient to process deposits and change orders.
8. Ability to work alone during long periods of time.
9. Ability to repetitively perform proper bending and lifting techniques to handle up
10. to 50 pounds.
11. May require knowledge of computer equipment or other technical devices or broad knowledge in several operational areas.

EEOC Statement:

Ware an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also frequently required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.