Level I Help Desk Specialist

Job Description

Job Description

Level I Help Desk Specialist

Chicago, IL (Hybrid, 6 Days/Month Onsite) | Contract (Potential Contract-to-Hire)

Position Summary

LRS Consulting Services is seeking a Level I Help Desk Specialist for a hybrid contract opportunity in Chicago, IL. This role provides primarily phone and remote technical support to end users, handling help desk calls, troubleshooting, workstation support, and equipment installations. This is a hybrid position requiring onsite presence a minimum of 6 days per month (flexible scheduling) in downtown Chicago, with full onsite training during the first 1-2 weeks. The ideal candidate brings strong technical fundamentals, but what will set you apart is your commitment to exceptional customer service, a proactive communication style, and a genuine passion for helping people solve problems. This position offers real career growth with two advancement paths: moving up through Tier 2 and Tier 3 support, or transitioning into Desktop Engineering (SCCM packaging, MDM with AirWatch and Intune).

Two shifts available:

• Day Shift: 8:00 AM to 5:00 PM
• Evening Shift: 1:00 PM to 10:00 PM
• Weekend coverage approximately once every 5 weeks (Saturday 8:00 AM to 5:00 PM, Sunday 11:00 AM to 8:00 PM)

What You Will Do

• Provide outstanding customer service across all help desk and technical support interactions
• Receive help desk calls, create trouble tickets, and diagnose problems through discussions with users
• Research problems, isolate root causes, and resolve less complex issues immediately while escalating more complex problems as appropriate
• Document procedures, track and monitor all calls to ensure timely resolution
• Conduct follow-up calls to customers to confirm issue resolution and satisfaction
• Perform installations, changes, and upgrades to user workstations, software, and peripheral equipment
• Assist with software and hardware upgrades and new installations
• Maintain working proficiency in software and applications supported by IT

Required Qualifications

• Minimum 2 years of experience in help desk support
• Familiarity with help desk ticketing software (ServiceNow preferred)
• Experience supporting Windows OS, Microsoft 365, Office 365, email, and Active Directory (password resets, new user accounts, access permissions)
• Exceptional customer service skills with a proactive, collaborative approach to communication
• Strong interpersonal skills with a driven, outgoing, and team-oriented personality
• Strong attention to detail, time management, and ability to function independently
• Must be located within commutable distance of downtown Chicago, IL
• Must have permanent authorization to work in the United States for any employer without sponsorship

Preferred Qualifications

• Experience with Microsoft Power Apps
• Experience with Group Policy administration
• Experience providing executive or VIP-level support
• Experience in a high-volume, fast-paced call center or remote support environment

Why This Role

• Clear career growth: advance through Tier 2/Tier 3 support or move into Desktop Engineering
• Fantastic benefits package upon conversion to full-time
• Mostly remote with flexible onsite scheduling

Corp-to-Corp and third-party candidates will not be considered for this position.

The base range for this contract position is $20 - $25 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

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