Customer Onboarding Specialist - LATAM (Fully Remote)
Respond
- First point of contact for new customers post-signup, guiding them to a live setup.
- Collaborate to understand goals and translate pain points into result-driven plans.
- Ensure smooth onboarding and high satisfaction through channel and AI configuration.
Responsibilities:
- Collaborate with customers to maximize platform value.
- Set up channels, AI agents, and automations for lead handling.
- Monitor satisfaction and platform usage, reporting on retention.
Qualifications:
- 2+ years in B2B SaaS onboarding, implementation, or customer success.
- Strong communication in Portuguese and English.
- Technical confidence with APIs, webhooks, and integrations.
What's in it for you:
- Competitive compensation and mental health allowance.
- Flexible working environment and hours.
- Virtual events and a supportive, global team culture.
Respond.io
Respond.io is an AI-powered business messaging platform helping companies manage customer conversations across chat, calls, and email in one place.
They are a globally distributed team with employees worldwide, fostering a diverse and inclusive culture.
#J-18808-LjbffrVacancy posted 2 days ago
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