Team Leader

Job Description

Job Description

Team Leaders are required to be certified on all of the team member position responsibilities as well as leadership, food safety and supervisory duties.

Leading the Team 

Creates a restaurant environment that is friendly, fun, clean and safe

Treats all team members with care and respect; motivates and inspires team members to achieve high performance

Provides feedback and recognizes team members
Ensures team members have clean uniforms
Informs management of potential team member issues
Covers positons while giving breaks
Resposible for ensuring all team members recieve legal breaks

Leading the Delivery of Food 

Trains and coaches team members on workstation operations to cook, prepare, and package food

Ensures that the build-to charts are used correctly

Ensures that all activities are in compliance with JIB procedures, systems, standards, and food safety
Completes the Food Safety Checklist (FSC) and follows up on any Items for Follow-up/Resolution from the previous shift

Leading the Delivery of Service

Ensures that guests receive an exceptional experience by performing quality team member training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality

Ensures that the Workstation Daily Planners are followed by the team members

Maintains visibility and interacts with guests
Responds to guest concerns and complaints in a positive and professional manner; ensures positive resolutions