Part-Time Veterinary Client Care Specialist / Receptionist

Job Description

Job Description

Part-Time Veterinary Client Care Specialist / Receptionist

Companion Animal Medical Center – Rotterdam, NY

Companion Animal Medical Center is seeking a friendly, organized, and dependable Client Care Specialist to join our growing team!
This position is ideal for someone who enjoys working with people and animals, thrives in a fast-paced environment, and can provide compassionate, professional customer service during both routine and emotional situations. Our Client Care Specialists are the first and last faces our clients see and play a huge role in creating a positive experience for both pets and their owners.

This is a part-time position averaging approximately 24-30 hours per week, including rotating Saturday shifts.

Responsibilities
· Greeting clients and patients in a warm and professional manner
· Managing multiple phone lines
· Scheduling appointments, procedures, boarding, and bathing appointments
· Checking clients in and out
· Processing payments and maintaining accurate records
· Communicating clearly with doctors, technicians, and clients
· Assisting with prescription food and preventative refill requests
· Maintaining electronic medical records
· Making reminder calls and client follow-ups
· Restocking and helping maintain an organized front office
· Assisting with general cleanliness of reception areas
· Supporting clients compassionately during difficult or emotional visits

Qualifications
· Strong customer service and communication skills
· Ability to multitask and stay organized in a busy environment
· Positive, professional, and team-oriented attitude
· Strong attention to detail
· Comfortable working with cats and dogs
· Ability to handle emotionally charged situations professionally and compassionately
· Basic computer proficiency (Windows, Microsoft Office, etc.)
· Reliable work ethic and willingness to help where needed

Preferred Experience
· Veterinary, medical office, animal care, kennel, or boarding experience preferred
· Experience with Impromed veterinary software is a plus, but not required

Schedule Requirements
· Approximately 24-30 hours per week
· Afternoon/evening availability required
· Rotating Saturdays required (8:00am–12:00pm)
· Occasional flexibility during emergencies appreciated

Physical Requirements
· Ability to lift up to 50 lbs
· Ability to stand and move throughout the workday

Hospital Hours
Monday–Friday: 8:00am–6:00pm
Saturday: 8:00am–12:00pm

Benefits
· 401(k)
· Employee discount
· Paid time off

Pay
$17.00 - $21.00 per hour, based on experience.

About Us
Companion Animal Medical Center is a privately owned veterinary hospital dedicated to providing compassionate, high-quality care to our patients and exceptional service to our clients. We value teamwork, communication, reliability, and creating a supportive environment for both our staff and the families we serve.