Training and Development Manager

Job TitleJob ResponsibilitiesTraining Delivery & FacilitationLeads the development and continuous enhancement of the onboarding curriculum, enabling HR staff to deliver consistent and effective training to newly hired employees.Conducts in?person and virtual training sessions across a variety of HR, operational, compliance, and customer-service topics.Curriculum & Program DevelopmentDesigns, updates, and maintains training materials, including learning guides, e-learning modules, job aids, simulations, and assessments.Collaborates with department managers and subject-matter experts to develop training content tailored to operational needs.Develops leadership development, management training, and skills?based development pathways to support succession planning and employee growth.Creates annual training plans aligned with organizational goals, audit requirements, and regulatory changes.Learning Strategy & Organizational DevelopmentPartners with department leaders to identify capability gaps, performance trends, and training needs.Leads the bank's learning and development strategy, recommending new programs and long?term development approaches.Develops and implements a Learning Management System (LMS) strategy, including course scheduling, content management, tracking, and reporting.Supports culture?building initiatives by developing programs that reinforce organizational values, service excellence, and operational consistency.Contributes to change management initiatives by developing learning tools that support new processes, systems, or organizational changes.Training Evaluation & ComplianceAdministers knowledge checks, skills assessments, and post?training evaluations to measure comprehension and training effectiveness.Conducts periodic training audits to ensure programs comply with regulatory requirements (e.g., BSA, AML, Fair Lending, HR compliance).Analyzes training data, prepares reports, and presents insights to HR leadership and department heads.Ensures training records are complete, accurate, and audit?ready.Vendor & Program ManagementEvaluates, recommends, and coordinates with external training providers and professional development programs.Manages training-related budgets, vendor relationships, and contracts where applicable.Continuous ImprovementMonitors employee performance trends by collaborating with line managers and department heads.Identifies process improvement opportunities and incorporates best practices into training solutions.Conducts refresher, remedial, and advanced skills courses to promote continuous growth and performance improvement.Keeps training content current by integrating operational updates, regulatory changes, and industry standards.GeneralParticipates in cross?departmental initiatives related to employee engagement, talent development, and process optimization.Performs other related duties as assigned.QualificationsEducationBachelor's degree in Educational Technology, Human Resources, Organizational Development, or related field.Master's degree preferred.ExperienceMinimum of 3 years' experience in training, instructional design, or organizational development.Experience within banking, financial services, or a regulated industry preferred.Skills and AbilitiesExcellent written and verbal communication skills.Strong presentation and facilitation skills across diverse audiences.Ability to design, develop, and implement effective training programs.Knowledge of adult learning principles and instructional design methodologies.Adept with multimedia training platforms, LMS systems, and digital learning tools.Highly proficient with Microsoft Office Suite and related software.Strong analytical skills with the ability to assess competency levels and interpret training data.Bilingual in English and Mandarin Chinese a plus.Salary$ 95,000/yr – $ 115,000/yr