Sales Operations Specialist

Sales Operations SpecialistWe are looking for a Sales Operations Specialist to join our Rexel team in Carrollton, TX!Summary: The Sales Operations Specialist is responsible for providing sales support for branch and sales teams. Develop and implement processes for deployment and adoption of digital tools to increase sales productivity and customer ease of doing business. What You'll Do:Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processesLead the implementation of the strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely deliveryCollaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectivesEvaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platformsComplete data analysis to identify trends, make informed decisions, improve processes and support sales teams' initiatives using business toolsSupport sales teams with training and documentationMaintain sales process policies, procedures, and best practicesLead the process standard for new local initiativeBe responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challengesAssist with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolutionOther duties as assignedJob Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.QualificationsWhat You'll Need:3+ years of experience in Sales, procurement, and/or operationsExperience in the electrical distribution industry a plusExperience working with CRM systems (e.g., Dynamics) and sales analytic toolsExperience in project managementHigh School or GED - Required4 Year / Bachelor's Degree - PreferredKnowledge, Skills & Abilities:Knowledge of electrical distribution industry, current market, customers, suppliers, and competitorsUnderstanding of the sales process through the lifecycle of an orderSolid presentation skillsStrong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsAbility to prioritize workload and seek process and productivity improvementsAdditional InformationPhysical Demands:Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%Weight and Force Demands:Up to 10 pounds - Occasionally – up to 20%Working Environment:Travels to offsite locations - Occasionally – up to 20%Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.Our Benefits Include:Medical, Dental, and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability Insurance401K with Employer MatchPaid vacation and sick timePaid company holidays plus flexible personal days per yearTuition ReimbursementHealth & Wellness ProgramsFlexible Spending AccountsHSA AccountsCommuter Transit BenefitsAdditional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.Employee Discount ProgramsProfessional Training & Development ProgramsCareer Advancement Opportunities – We like to promote from withinOur goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.