Work-At-Home Call Center Representative (Full-Time)

Work-At-Home Call Center Representative (Full-Time)

Join to apply for the Work-At-Home Call Center Representative (Full-Time) role at MCI .

Position Overview

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program; we can usually find something that works for everyone. This is a wonderful opportunity to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Position Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Adequately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Conditions of Employment

• All MCI locations
• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Application Details

• No resume required
• Phone interview

Compensation & Benefits

Starting compensation is based on experience. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Full-time employees may be eligible for:

• Paid Time Off and paid holidays
• Health benefits
• Life insurance and supplemental insurance (accident and critical illness)
• Career growth and advancement opportunities
• Paid training
• Casual work environment and dress code
• Opportunities for performance-based raises

What You Can Expect From MCI

We offer a variety of benefits and incentives that go beyond a paycheck, including balance and support for our team members. Benefits vary by geography, but typically include PTO, holidays, health coverage, life insurance, and ongoing training.

Diversity and Equal Opportunity

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on age, race, gender identity, disability, or any other protected characteristic, and we provide reasonable accommodations as required by law.

About MCI

MCI helps customers take on CX and DX challenges differently, offering BPO, IT Services, and related solutions. The company has multiple subsidiaries and a commitment to growth and diversity.