Receptionist - State Farm Agent Team Member

Receptionist / Front Desk Customer Service AssociateThe Receptionist will be the first point of contact for customers and visitors. This role provides friendly, professional front desk support by assisting customers with general inquiries, routing requests to the appropriate team, and handling front desk administrative duties. The ideal candidate is approachable, organized, and skilled at delivering excellent customer service in a busy office environment.Key ResponsibilitiesGreet customers and visitors in a professional and courteous mannerAnswer incoming calls and respond to inquiries or route calls to the correct staff memberAssist customers with customer service needs, including basic questions and request handlingMaintain accurate records of customer interactions and front desk appointments (as needed)Coordinate with internal teams to resolve customer questions and ensure follow-up when necessaryReceive, sign in, and direct visitors according to office proceduresManage front desk operations, including maintaining a clean, organized reception areaProvide general administrative support such as document handling, form distribution, and basic data entryFollow company policies and procedures related to customer service and front desk operationsEscalate urgent issues or concerns to the appropriate supervisor promptlyRequired QualificationsPrior experience in a front desk, reception, or customer service role preferredStrong communication skills (friendly, clear, and professional)Ability to multitask and remain organized in a fast-paced environmentProficient with computers and common office tools (email, scheduling systems, basic data entry)Reliable and punctual with a positive customer-focused attitudeComfort working with different types of customers and addressing concerns respectfullyPreferred QualificationsExperience in a customer service or office support role in a retail, medical, or service-based environmentFamiliarity with call routing systems, ticketing systems, or CRM toolsBilingual skills (if applicable to the organization)Work Schedule / EnvironmentPart-Time positionWork is performed in a professional office settingMay require standing for extended periods and frequent customer interactionPhysical Requirements (if applicable)Ability to sit/stand for extended periodsAbility to lift light office supplies (typically up to 25 lbs.)Skills & CompetenciesCustomer service excellenceProfessional demeanor and active listeningAttention to detailTime management and problem-solvingTeamwork and ability to communicate across departmentsWe are a growing team and look forward to hearing from you.My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Evans, GA and help customers with their insurance and financial services needs, including:Auto insuranceHome insuranceLife insuranceRetirement planningState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.