Optical Service Rep - Full time - Shelby Township

General Summary Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients’ services. Principal Duties And Responsibilities Effectively maintain multiple phone lines while utilizing proper telephone etiquette. Turn information inquiries into scheduled appointments. Accurately and efficiently schedule appointments, complete and maintain patient electronic medical records. Accurately and consistently maintain the cash drawer and sales ledger. Explain Ocular Corneal Tomography to all patients over the age of 18. Perform entry into HFO’s point of sale system. Perform prescription entry for eyeglasses and contact lenses. Follow medical triage guidelines for emergency cases. Communicate prescription information with pharmacies. Place orders and directly ship to patient homes or businesses. Interpret doctor’s prescriptions and answer customer questions. Suggest products and enhancements to address specific prescription questions. Answer basic and complex customer questions or concerns. Have an understanding of products and services that are available to customers. Demonstrate a desire to create value for customers and exceed customer expectations. Handle multiple customers effectively with tact and a sense of urgency. Redirect customers to appropriate source if necessary. Trained on Web Denis, Medicare/Medicaid certified to speak with agents. Work closely with all departments to coordinate services. Knowledge, Skills And Abilities Required High School Diploma or GED required. Basic math skills required. Previous retail, hospitality, or customer service experience required. Previous optical experience preferred. Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities. Requires completion of all training courses as directed by Henry Ford OptimEyes. Must practice the customer skills as provided through on‑going training and in‑services. Working Conditions Work in retail optical environment. Attend monthly staff meetings before hours to promote and build effective teams to ensure everyone is committed to corporate goals. Require evening and weekend hours. Must be able to walk, stand and bend for extended periods of time. Additional Information Organization: Community Care Services Department: HF Optimeyes Shelby Shift: Rotating Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health