Power Generation Support Specialist

We are seeking an experienced Generator Technician who has a passion for engines, generators, switchgear, and industrial electrical systems — and is ready to step into a role that relies more on technical expertise than physical labor. As a Power Generation Support Specialist, you will use your Generator Technician troubleshooting knowledge to guide technicians, resolve escalated issues, support OEM communications and keep our customers' equipment running with minimal downtime. This primarily desk-based role is ideal for someone who has spent years in the field as a Generator Technician mastering mechanical and electrical diagnostics and is now looking for a position that allows them to continue making a high impact contribution without the physical strain, long hours, or demanding travel of traditional field service work. Responsibilities Answers initial customer calls from the technical support line and generates support tickets for the technical support staff, maintaining workflow in the ticketing database. Resolves basic technical support requests from internal and external customers regarding Ziegler equipment. Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources. Works collaboratively on a team. Develops product knowledge and resources on current and emerging products. Assists Parts personnel (i.e., helps locate hard-to-find parts when Parts Supervisors are unable to help). Resolves daily customer support issues. Works in a cooperative manner with team and superiors. Qualifications High School Diploma or GED required. 2-year technical or 4-year bachelor's degree preferred. 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG). Good computer skills with knowledge of MS PowerPoint, MS Excel and Word. Excellent communication skills — both verbal, phone and written. Customer service skills. Experience with CAT engines a plus. Personal attributes: Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork. Travel Able to travel up to 10% of the time. Minimum Physical Requirements Standing, walking, using hands, talking, hearing. Working conditions may be indoor and/or outdoor. Noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. This description contains role-related information only and is not intended to be promotional. The pay range for this position is $34.31 to $42.89. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full-time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account); Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Ziegler Inc.