Real-Time Workforce Forecasting Lead

Spectrum

Spectrum in Charlotte, NC is seeking a Sr Mgr, Workforce Traffic to lead the Traffic teams and optimize occupancy and service levels through real-time analysis of contact volumes and AHT. The role oversees other managers, coordinating intraday staffing and training across Charter's virtualized centers and vendors. The candidate will drive forecasting, scheduling, and skilling, implement routing and analytics strategies, and partner with operations, HR, and Marketing to maximize efficiency and #J-18808-Ljbffr

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Vacancy posted 3 days ago

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