Outlet Store Team Lead

Job Description

Job Description

Job Summary:

This position reports to the Store Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for ensuring the smooth flow of donated goods from collection to sales, including but not limited to, receiving, production, security, safety, loss prevention, merchandising, and sales transactions. This position is also responsible for performing all duties of a Sales Associate as well as basic store operations in the absence of management. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

• Directs and assigns daily job tasks to Sales Associates and Utility workers.
• Exercise independent judgment.
• Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations.
• Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise. Donations are distributed to proper work or holding area and donation count is recorded accurately.
• Operates cash register so that all transactions are handled pleasantly and effectively. Customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line.
• Identifies appropriate merchandise for online sales and handles according to process/procedure.
• Marks and stocks new goods merchandise according to process/procedure.
• Greets donors pleasantly at their car and immediately unloads items. Ensures good customer service and a donating experience that meets agency expectations.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.
• Responsible for ensuring daily production expectations are met.
• Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.
• Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.
• Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices.
• Assign/delegate job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures.
• Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.
• Completes monthly Store Inspections, Health/Safety Checklist and monthly drills.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Completes staff schedules.
• Completes and provides insight to the Store Manager on team member performance reviews.
• Recommends corrective actions to the Store Manager by providing supporting documentation while maintaining confidentiality at all times.
• Completes the store’s opening and closing procedures as needed.
• Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager.
• Completes and submits Truck Orders in a timely manner.
• Communicates any new or unusual information promptly to the Store Manager.
• Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing, etc. and assists truck driver with loading/unloading.
• Minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.
• Ensures that equipment is in safe operating condition and that all safeguards are in place.
• Operates forklift truck.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

• Must be at least 18 years old.
• High School Diploma or Equivalent preferred . Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.
• Effective written and verbal communication skills.
• Ability to direct, assign, and delegate daily job tasks to Team Members.
• Ability to exercise independent judgement.
• Possess a positive attitude and infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation. Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.
• Must be willing to obtain a forklift license.
• Ability to use good judgment, discretion, and initiative.