Front Desk Supervisor

Berkshire Medical Center · BMC Hillcrest Fam Health Hourly Pay Range: 22.8500 through 34.2700 Full Time , Shift 1 , 40 , 8-430pm Monday - Friday Posted 03/31/2026 Definition/Primary Functions Responsible for all supervisory and daily operational functions of Front Desk for assigned practices within the Medical Group. Leads by example and works alongside staff as an organizer, content expert, and coach. Functions as the liaison for patients and families by problem solving and dispute resolution. Is a key member of a practice’s management team and shares in the successful accomplishments of access, service, quality, and financial goals. Position Qualifications Experience Two years physician practice experience in a busy office setting. Prior supervisory experience preferred. Prior customer service experience required. Knowledge of medical terminology preferred. Excellent clerical and organizational skills required. Education and Training High School diploma is required. Associates Degree preferred. License, Certification & Registration None. Other Requirements Excellent interpersonal skills with proven ability and experience dealing with patients, families, and physicians. Ability to assume a leadership role within the practice and lead staff to service excellence. Ability to work effectively and independently under pressure in a fast-paced environment with minimal supervision. Ability to handle and prioritize multiple tasks throughout the workday. Demonstrated competency in handling confidential and sensitive information. Flexible hours required to cover for staff and Practice Administrator vacations and earned time absences. The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program. #J-18808-Ljbffr