Library Social Worker

Job Description The Berkshire Athenaeum, Pittsfield’s Public Library, is seeking a compassionate and experienced social worker to join our library team and provide support and assistance to our community. The ideal candidate will have a strong background in social work and a passion for helping patrons navigate the challenges they face in their daily lives. This role will involve working closely with library staff and community organizations to provide resources, support, and advocacy for patrons in need. A social worker has a dual focus on individual well-being in a social context and the well-being of society. To this end, the Library Social Worker manages and develops programs to meet patrons’ behavioral health needs in the context of the Berkshire Athenaeum, Pittsfield’s Public Library. The Library Social Worker will foster equity and access to behavioral health, substance misuse, housing, employment, education, and other resources by engaging vulnerable populations at the Library. This position will seek to enhance the capacity of people to address their own needs. This teammate will lead compassionate enforcement efforts at the library. The position will offer crisis intervention and information referral services for patrons and staff. This position will enhance the accessibility of the social services and mental health resources available within the community. The incumbent will lead the collaboration between library staff, mental health professionals, benefit providers, community health workers, law enforcement, and the community as a whole to promote effective strategies to support both library staff and patrons. Success in this position will include networking with social work colleagues both in libraries and in other community settings. This position reports to the Library Director. Starting salary dependent upon experience. Responsibilities Staff assistance, consultations, and training sessions Partners with staff for compassionate enforcement of policies with patrons Facilitates conversations among staff, patrons, and community partners Leads incident response debriefing sessions Provides and/or coordinates in-service and ad-hoc educational presentations Attends supervisor meetings on an as needed basis Direct patron work Helps patrons make a plan for success at the library Provides interim case management on topics such as shelter, food, employment, and health services access Assesses situations and provides solution-focused interventions to individuals in need, along with crisis case management and short term crisis counseling and/or follow up care when appropriate Building community partnerships Initiates consultation with other mental health providers to improve delivery of current services and identify unmet needs within the current service system Represents the library in the Pittsfield HUB (a collaborative model for responding to individuals in crisis) and other community-based committees Collaborates with community health and social services agencies and organizations Performs other duties as required or assigned. Qualifications Minimum educational requirement of a Master’s degree in Social Work (MSW) from a program accredited by the Council on Social Work Education (CSWE) Current and valid licensure in Social Work by the Massachusetts Board of Registration is required. Must currently possess one of the following licensures: Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW), or Licensed Independent Clinical Social Worker (LICSW) One (1) to three (3) years experience in community health social work on both micro and macro levels, with demonstrated experience in trauma-informed care, crisis intervention, de-escalation strategies, and risk management Knowledge and understanding of the Library’s mission, vision, values, and strategic priorities, as well as best practices for offering related services at public libraries Considerable knowledge of social, cultural, economic, political, religious, medical, psychological, and legal issues which influence behavior of clients, families, service programs, and society at large. Sound judgment and strong problem-solving skills; flexibility and adaptability in stressful situations and in times of change Ability to develop and sustain partnerships with a wide variety of stakeholders Organizational and project management skills, with the ability to set priorities, attend to many details, and meet deadlines Considerable oral and written communication skills Proficient computer skills, including use of Microsoft and Google office suites Hours 35 Hours per week: Typically weekdays (9am-5pm), with approximately 1 evening per week (11am-7pm) and 1 Saturday per month (9am-5pm) for special programming, events, or meetings. [It is expected that this schedule may be adjusted by mutual agreement, according to staff, patron, and library needs.] Salary City Management Grade M8 (as of July 2026, $77,765 - $108,871) Company Description Nestled in the heart of the Berkshires, the City of Pittsfield is a vibrant and welcoming community that blends rich history with a forward-thinking outlook. As the cultural and economic hub of the region, Pittsfield offers a dynamic environment where innovation and tradition coexist harmoniously. Our city government is committed to fostering a high quality of life for all residents by delivering essential services, promoting sustainable growth, and championing a diverse and inclusive community. Working for the City of Pittsfield means being part of a team dedicated to public service and making a real difference in the lives of our citizens. We pride ourselves on our collaborative approach, where employees are encouraged to contribute ideas and take initiative. Whether it’s enhancing public safety, improving infrastructure, or supporting our vibrant arts scene, every role within our organization plays a vital part in shaping the future of our city. We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. Minorities are encouraged to apply. We strongly encourage people of color, people with disabilities, LGBTQ+ community, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service. Join us in our mission to build a stronger, more connected Pittsfield, where everyone has the opportunity to thrive. Benefits Health Insurance Dental Insurance Life Insurance Retirement Savings Plan Up to 14 paid Holidays Personal Days Vacation Time Earned Sick Leave Employee Assistance Program Tuition Reimbursement Wellness programming for employee and family Incentives for bilingual individuals #J-18808-Ljbffr