Franchise Operations Manager

FRANCHISE SUCCESS MANAGER (FRANCHISE OPERATIONS MANAGER)

A creative, comfortable, and progressive environment, IDOLIZE Brows and Beauty is an emerging Franchise Beauty Spa concept, offering high-quality, pampered beauty services at affordable prices. Established in 2009, our services include eyebrow and facial threading, full-body waxing, facials, lash extensions, and lash and brow services. We're currently based out of Charlotte and expanding throughout the U.S.

Under the guidance of the CEO, the Franchise Success Manager will ultimately have the responsibility for the growth of Idolize Brows and Beauty Brand. The role is based at the corporate office located in Charlotte, NC. You will collaborate closely with our Franchise Owners, providing comprehensive support throughout the onboarding and engagement phases of the franchise lifecycle, and play a very important role in fostering strong relationships with the Franchise Owners by providing operational support.

This is a highly visible role both internally and externally and requires not only someone with fantastic customer service skills but also the ability to handle escalations and manage projects and people in a very fast-paced, dynamic environment. You will need to demonstrate empathy and an understanding of our customers while working consultatively to build relationships that deliver value on both sides.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

ONBOARDING AND TRAINING

· Represent the emerging Brand with all Franchise Development and Operations Support. Maintain a high level of knowledge and skill in all areas of operations and training. Must be familiar with marketing strategies as well.

· Assist Franchisee as they begin their journey with the Brand in becoming an Idolize Spa owner. From site selection to construction management, to the Grand Opening strategy and post-opening support, ensuring the Franchise Owner is efficient and successful through every process.

RELATIONSHIP MANAGEMENT

· Build and maintain strong relationships with franchisees through regular communication, including phone calls, emails, and in-person meetings.

· Address franchisees' concerns, questions, and requests promptly, striving to exceed their expectations.

· Superb ability to build relationships and communicate effectively; able to positively influence the franchise owners and brand consultants, suppliers and vendors. Represent Idolize Franchising, LLC. in all franchise-related matters. Work with Franchise Sales Developer to schedule, manage, and execute successful Discovery Day events.

OPERATIONAL SUPPORT:

· Assist franchisee with growth initiatives, improving the same-store sales and minimum profitability including an analysis of financial information, product mix, and pricing; as well support the introduction and training of new (innovative) products and services.

· Diagnose and remove barriers affecting guest experience, store performance, and profit; lead the strategy on goal setting and provide support with development, implementation, and measurement of success.

· Conduct on-site reviews and audits of Franchise spas, measuring performance against corporate operational initiatives and ensure franchisees understand and uphold brand standards.

· Submit reports to the senior management and other disciplines when required. Develop, implement, and maintain accurate reporting systems to track sales, compliance, and other key performance indicators.

· Maintains high standards of Franchised locations by ensuring all legal and other operating policies and procedures are adhered to, including Federal and State legislation that may impact local regulatory authorities.

· Other duties as assigned.

QUALIFICATIONS:

· 4 plus years of success as a Franchise Operations Manager or Franchise Brand Consultant. This means you've represented the Franchisor.

· 3 plus years of Spa Manager or Area Manager.

· Bachelor's Degree preferred, but the experience is taken into consideration.

· Superb time management skills and ability to multitask under high pressure and time-sensitive environments.

· Ability to communicate effectively and motivate people in order to reach goals.

· Advanced knowledge in spa operations and sales, location demographics, transactions, and legal documents.

· Advanced organizational skills and computer skills, i.e., Microsoft 365, Excel, Word, PowerPoint, Point of Sales, appointment systems, etc.

· Must demonstrate the ability to meet desired objectives with minimal to no supervision.

· Travel is necessary based on Spa openings, field support, conferences, and other Franchise-related events.

LOCATION:

This role is preferrably a hybrid position, but can accept a remote position based on qualifications.