Bilingual Call Center Nurse

Job Description

Job Description

Job Description 

Department

Human Resources

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Bilingual Nurse

Reports to

María Miranda De Jesús

Title

HR & Finance Director

 

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Friday: 8:00 am to 5:00 pm

Extent

No extent

 

General purpose

The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM) and telemedicine services and channel any request or problem that requires attention, providing the corresponding guidance to the attending physician. Among the essential qualities is to promote the use of the health monitoring devices and to provide the patient all the necessary information an empathic way, in order to educate the patient regarding the RPM program. maintaining their ability to have control of the call and efficiently communicate the information. The goal is to ensure quality care and compliance with the RPM and telemedicine services, respond effectively to patient inquiries, and ensure high patient satisfaction. Generate outgoing calls in order to verify patient information and vitals in accordance with the RPM program, through the effective use of the RPM and Telemedicine Software. Also, provide the necessary feedback if in the case of emergent patient care situations, by seeking assistance of the Medical Director or attending physician. 

RESPONSIBILITIES AND COMPETENCES

• Administrative, organizational, data management and communication skills.
• Knowledgeable and able to effectively manage the Remote Patient Monitoring platform system 
• Knowledgeable of all Medicare Guidelines regarding the Remote Patient Monitoring program and Telemedicine programs 
• Manage a large number of outgoing and incoming calls 
• Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD.
• Monitor the patient's condition and assess their needs to provide the best care and advice according to their responsibilities.
• Identify and evaluate the needs of patients to achieve their satisfaction.
• Manage multiple database systems provided by the company to document all interactions with patients as established.
• Provide accurate, valid, and complete information.
• Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
• Maintain quality and productivity in accordance with the provisions of the Company.
• Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
• Correctly register the information in the contact system.
• Follow communication procedures, guidelines, and policies.
• Fully Bilingual ( English and Spanish) – Written and Oral 
• Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.

WORK EXPERIENCE REQUIREMENTS

• Nurse experience
• Knowledge of EMR system
• Excellent knowledge of nursing care procedures and methods.
• Ability to demonstrate empathy, motivation, attention, and support for the patient's needs.
• Honest and responsible for their actions.
• Great capacities to maintain telephone contact and for active listening.
• Customer orientation and ability to adapt / respond to different types of personalities.
• Knowledge and domain with computerized equipment.
• Excellent in keyboard handling and data entry.
• Trained to work under pressure and able to respond to high volume of work.
• Ability to work in a team.
• Excellent verbal and written communication skills.
• Good diction.
• Schedule availability and rotating shifts.
• Possess high professionalism and ability to deal with clients and colleagues.

Academic requirements

• Associate or bachelor’s degree in nursing

DEMANDS

- Work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions

- Number of people directly supervised 2 maintenance people.

- Exposed use of computerized equipment at all times, to perform its functions.

- Vision, speaking, and listening are required to perform their functions and capable of being understood.

- Be available to work overtime in cases of operational need that may be required.

- Travel requirement if necessary, to the other facilities.

APPROVED by

Maria Miranda De Jesús

Title

HR & Finance Director

Employee sing

 

Date

 

 

Affirmative Action Plan Statement / Equal Employment Opportunity

Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.

Insight Communications, Corp.

342 San Luis St., Suite 304, San Juan, PR 00920

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