Patient Services Manager

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve. Summary This position supervises large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, and participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit‑based educational needs, and orientation of staff members. Responsibilities Patient Care. Ensures that appropriate care and services are available to patients/clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises a team of professionals/paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides. Human Resource Management. Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning. Budget Management. Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost‑effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. Accreditation Issues. Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence with standards of practice. Quality Improvement. Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits. Education. Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Is accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population. Customer Satisfaction. Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at‑risk populations. Education Requirements Graduation from a school of professional nursing. Teammates in this job code must obtain a Bachelor’s Degree in Nursing on or before December 31, 2027. Licensure/Certification Requirements Licensed to practice as a Registered Nurse in the state of North Carolina. BLS required. Professional Experience Requirements Three (3) years of professional nursing in tertiary care and one (1) year of management experience in a specialty area. Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: 4th Floor Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $47.90 - $68.86 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Heath Care System. This is not a State–employed position. Equal Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr