Customer Service Supervisor

Customer Service Supervisor

The Customer Service Supervisor is focused on fostering a teamwork environment and reports to the Regional Customer Service Manager. This role is onsite with the Customer Service team in Westbrook, ME.

This role is perfect for an individual who is hands on, leader, with great communication skills. A vital member of the customer service team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Develop and implement customer service policies and procedures
• Train new CSRs and provide ongoing development on products, services, and plant limitations
• Investigate, solve, and/or provide assistance to CSRs on higher level customer problems (know when to escalate to plant management)
• Provide technical advice and assistance to staff and customers regarding products and services of the organization
• Liaison between Sales Team and Operations Team
• Participate in educational opportunities internally and externally, to enhance knowledge of product

What We Are Looking For:

• Must have a minimum of a High School diploma or GED
• Minimum of 5 years previous customer service experience
• Minimum of 2 years customer service & supervisor experience preferred

What OBE Offers You:

• Benefits that benefit you industry competitive benefits at the lowest cost to the employee
• Work-life balance PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work A pay-for-performance culture with potential for annual raises and bonuses
• Training We will equip you with the knowledge and skills you need to succeed

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.