Guest Services Representative

Guest Services Representative

Position at Vassar Brothers Medical Center Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees including members of Northwell Health Physician Partners who are working to change health care for the better.

Summary:

The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Performs clerical duties as assigned.

Responsibilities:

1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.

2. Provides accurate and timely information and directions.

3. Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate.

4. Takes the initiative to maintain a safe and attractive environment within the facility and immediate property.

5. Provides information/support to families of surgery patients.

6. Notifies Security of any suspicious person or behavior, accident or circumstances that may cause damage or injury.

7. Ensures department logs are up to date and accurate.

8. Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.

9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled.

10. Maintain and Model Nuvance Health Values.

11. Demonstrates regular, reliable and predictable attendance.

12. Performs other duties as required.

Requirements:

• High School Diploma or equivalent is required
• Minimum six months customer service.
• Ability to communicate in Spanish is a plus.