Mixed-Method Research Specialist II

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!Full time Benefits Paid Vacation Time and Paid Sick Time and Paid Holidays401k 6% match with immediate vestingNationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)TeleDocHSA company match3 Medical plan options including a Low Deductible PPO Medical Plan OfferingEmployee Assistance ProgramEngaged Employee Resource GroupsOutstanding Learning and Career Development OpportunitiesPay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *Job SummaryAs a Mixed-Methods Research Specialist II, you will shape our AI-powered sign language products, from conception to how they learn from the real world — connecting user experience, behavioral data, and model evaluation into a unified learning system. Your work will directly influence product decisions, model quality, and user trust for Deaf and Hard-of-hearing communities.This position designs, implements, and manages research projects that integrate both qualitative and quantitative methodologies. This role involves collecting, analyzing, and interpreting complex data to provide comprehensive insights.Essential Duties and ResponsibilitiesTranslate ambiguous product and model questions into clear, actionable research plans — spanning discovery, concept testing, and experience evaluationDesign and execute end-to-end mixed-methods research across multiple AI product workstreamsStudy how Deaf users experience communication across real contexts using both moderated and unmoderated methodsPartner cross-functionally to define what good looks like — contributing to evolving frameworks for measuring interpretation quality and communication effectivenessDesign surveys and experience metrics that can be tracked over time and establish recurring reporting that accumulates learning, not one-off studiesDefine behavioral signals and instrumentation requirements in partnership with Product and EngineeringMaintain research practices that are respectful, transparent, and meaningful to participantsCommunicate findings clearly through focused, decision-driving deliverablesSet up feedback systems and tracking cadence for newly launched features; ensure insights continuously inform product and model decisionsOther duties as assignedSupervisory ResponsibilityThis position has no supervisory responsibilities.Travel RequirementsTravel Requirements: Less than 25%EducationMinimum 4 Year / Bachelors Degree in a related fieldExperience6 Years of applied research experience in product or technology environments with a strong background in qualitative research (moderated + unmoderated), survey design and analysis, and basic behavioral or product analyticsKnowledge, Skills, and AbilitiesAbility to work across methods and select the right approach for the problem at handExperience developing and working with product and experience metricsComfort building lightweight measurement systems (tracking, dashboards, reporting)Strong storytelling and communication skillsCurious, collaborative, structured, and action-orientedComfortable working in ambiguity and early-stage environmentsFocused on impact — not just outputExperience working with communities where trust and cultural sensitivity matterStrong commitment to inclusive and ethical research practicesASL proficiency is a strong plus, but not required; if not fluent, must demonstrate strong judgment in working with interpreters and ensure full communication access in all research activitiesCompany SummaryOur Mission…Leveraging the Power of Language, we connect lives and enrich the human experience.Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.Equal Employment Opportunity:Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.Job SummaryRequisition Number: MIXED010013Job Category: EngineeringSchedule: Full-Time