NPI, Senior Application Specialist

The Company:Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.Purpose of Position:To participate in the New Product Introduction (NPI) process to ensure the products the company releases achieve the specified customer objectives, through the successful completion of our Field, Operational, and Market readiness stage gates.To plan, coordinate, conduct and report upon the field trial of the Product as part of the Product Release Process transitioning products from Development teams to a Selling/Service and Support UnitEnsure products achieve the stated customer and functional requirements.To plan, coordinate, conduct and report upon the transfer of product knowledge between development, product, and the Hexagon regions.Where needed, conduct internal training on new products for internal technical staff (Service and Support)Assist in the development of functional requirement specifications for productsAssist with competitor analysis activitiesContribute to the product documentation set.Major Areas of Responsibility:Conduct proving grounds trials of new release and new product.Provide insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and featuresSupport in definition ofInitial deployments of the new productsproduct roadmaps,product release executionoperations handover documentationnew product trainingAs required be part of the escalation of customer issues rising as part of new product introductionsParticipation in a cross functional project team to develop, test and/or maintain existing productsAct as a Product Champion for assigned product/sStandardize base deployment of existing and new productsFacilitate best practice definition with regional service teams to create global standardsDevelop skills around assigned product families and transfer this knowledge to regional teamsCollaborate with other team members to ensure a common and effective approach to NPI processes, documentation structure and content, and issue loggingProvide support to regions during field trials and on initial deployments and until region capabilities match demandActively participate in cross training and knowledge transfer initiatives across functional teams where possibleAdheres to Hexagon valuesCompliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of othersOther duties as required from time to timeKnowledge and Experience - Required:A relevant Bachelor’s Degree (Mining, Engineering), or equivalent combination of education and experience. Formal training qualifications are desirable, but not essentialAt least 5 years of experience working in the mining environment with Hexagon in-pit technologies or similar.Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)Fluent English (written and verbal). Additional languages (e.g. Portuguese, Spanish) would be highly regarded.Knowledge and Experience - Desired:A high degree of experience working in the mining environment with Hexagon in-pit technologies.Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutionsAbility to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and trainingStrong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audienceDemonstrated experience in technical documentation and strong written communication skills.Strong analytical and conceptual skillsHigh motivation level, pro-active, flexible team player, customer focusedAbility to work independently and yet be accountableStrong sense of urgency, responsibility and accountabilityUnderstands the product development and management lifecycleTravel:Some travel, up to 25%, will be a requirement of this role both regionally and internationallyHexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.Department: GENERAL MANAGEMENT Location: Tucson, AZ HeadquartersJob type: Full Time