Remote Senior Product Manager - Servicing

Senior Product Manager - Servicing (US Remote) The Senior Product Manager - Servicing will own the product experience across Greenbox Capital’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers. This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes. You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life. Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective. In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital’s product pod structure. This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams. Here’s how your time might break down (actual time can shift depending on business needs): Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools Product Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration Cross-Functional Product Leadership - Partnering across Product, Technology, Operations, Underwriting, Risk, Sales, and Data to solve high-priority business problems Product Adoption & Business Impact - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business outcomes Develop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs Define product priorities based on customer value, operational impact, business outcomes, effort, and strategic importance Ensure internal tools and customer-facing experiences work cohesively across the servicing lifecycle Conduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutions Partner closely with Technology throughout development, QA, release readiness, and implementation Evaluate product performance after launch and drive continuous improvement based on data and user feedback Design scalable future-state workflows in partnership with business and Technology stakeholders Identify opportunities to improve or expand the use of Salesforce and other platforms Ensure new solutions integrate effectively with existing systems, data, and operational processes Balance immediate business needs with longer-term scalability Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problems Support strategic initiatives outside the core servicing roadmap through Greenbox Capital’s product pod structure Challenge assumptions and help teams distinguish between symptoms, root causes, and the right solution Monitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomes Partner with stakeholders on UAT, training, documentation, release communication, and change adoption Continuously improve the product based on user behavior, feedback, operational data, and business performance Think about product through the lens of the customer, the team member, and the business outcome Can take messy, ambiguous business challenges and turn them into structured product opportunities Understand how operational workflows, technology, data, and customer experience intersect Use data, user feedback, and business context to make product decisions Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field Minimum 5 years of product management experience delivering complex software or technology-enabled products Demonstrated experience translating customer, user, and business problems into scalable product solutions Experience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iteration Experience using data and customer or user feedback to inform product decisions Experience managing competing priorities and maintaining a clear product backlog or roadmap Experience working with Salesforce as a product or business platform preferred Experience building products that serve both internal users and external customers preferred Product strategy and roadmap development Customer journey and user workflow analysis Product requirements and user story development Backlog management and prioritization Agile or Scrum product development methodologies Internal tools and customer-facing product experiences Salesforce-based product environments Product analytics and data-informed decision-making UAT, release readiness, and product adoption Analytics platforms such as Power BI, Tableau, Sigma, Looker, or Databricks SDLC and product management tools such as Azure DevOps, Jira, Linear, or Shortcut Vendor, platform, and integration management Step 1: Initial Phone Screen Flexible PTO - Work hard, rest well. Remote - Fully remote within the U.Full Benefits Package - Health, dental, vision, 401K with employer match