Engagement Manager (US)

Chooose builds software to enable the lower carbon fuel value chain. Companies like Delta Air Lines, Cathay Pacific, British Airways, and Microsoft use the Chooose platform to build, operate, and scale their sustainable aviation fuel (SAF) programs, and to advance voluntary and compliance carbon management initiatives. With offices in Miami and Oslo and remote employees across the US and Europe, Chooose is relentlessly focused on delivering enterprise software products that enable our customers to drive lower‑carbon fuel adoption. The company has raised $50M from leading venture capital and strategic investors. The role As a Strategic Account Lead, you will partner with enterprise customers in the aviation and energy sectors to build and operate their SAF programs. In collaboration with the Customer organization, you will own day‑to‑day relationships with our largest customers in your region, supporting them across the entire experience with the Chooose platform—from implementation to solution go‑live and beyond. Remote – Must be based in Illinois, Texas, Massachusetts, New York, Pennsylvania, Maryland, or Florida. What you’ll do Own total responsibility for a portfolio of key enterprise customers within the aviation, energy, and logistics sectors. Become the expert on the customer’s SAF program, thoroughly understand their objectives, and guide how they leverage the Chooose platform to achieve them. Cultivate high‑trust relationships with key stakeholders across customer organizations (from Sustainability to Fuel Procurement) and act as the customer’s trusted advisor. Drive customer success by assessing, clarifying, and validating customer needs and new commercial expansion opportunities on an ongoing basis, and proactively championing these internally. Maintain a balanced approach and multiple perspectives, enabling commercial growth while considering Chooose’s commitment to long‑term, high‑integrity climate action. Manage complex software deployments, overseeing the implementation of decarbonization programs with technical implementation resources. Refine our playbook by driving continuous improvement across Technical Implementation, Customer Operations, and Customer Success functions. Collaborate with multiple Chooose teams to execute operational tasks needed to achieve program objectives on time and with high quality. Continuously educate yourself on the carbon‑related requirements and market trends impacting our customers and the sectors in which we operate. What you bring to the table Bachelor’s or Master’s degree from an accredited institution, ideally in the hard sciences. Minimum of 4 years of demonstrated success in management consulting, SaaS implementation, enterprise project management, or similar. Experience in enterprise software organizations relating to carbon markets, fuel markets, or carbon accounting is a plus. Technical capability: comfortable solving business and technical problems in highly configurable SaaS solutions; API integration experience is a plus. Excellent listening skills and a genuine desire to solve customer problems. Polished presentation skills and confidence discussing technical and commercial topics with external stakeholders. Self‑directed problem solver who takes initiative. Flexible with work hours to support global customers. Willingness to travel frequently on short notice. Superior verbal and written communication skills in English; Spanish is a plus. Must be based in Illinois, Texas, Massachusetts, New York, Pennsylvania, Maryland, or Florida. Benefits We offer a competitive salary, a comprehensive benefits package—including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, robust PTO, and access to coworking space—and the option to participate in our employee equity program. Flexible work hours are also provided. Chooose is an equal‑opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment and welcome input from candidates and employees on how we can enhance inclusiveness. #J-18808-Ljbffr