Operations Manager

Operations Manager

Key Responsibilities:

• Oversee daily operational functions to ensure efficiency, compliance, and alignment with firm objectives.
• Manage firmwide operational calendars and ensure timely execution of key milestones, including lease renewals, licensing, insurance deadlines, and audit schedules.
• Oversee the firm's real estate portfolio and leasing activities from tracking to execution, including renewals, expansions, relocations, and terminations; collaborate with Facilities, Finance, and leadership to ensure consistency and fiscal responsibility across all locations.
• Support strategic space planning initiatives and coordinate with Facilities on office buildouts, maintenance, and vendor management to ensure operational readiness.
• Supervise the renewal and documentation processes for business licenses, insurance policies, and vendor contracts, ensuring compliance and centralized recordkeeping.
• Serve as a liaison between Operations, Facilities, IT, and other departments to ensure alignment and timely completion of cross-functional initiatives.
• Draft, edit, and distribute firmwide operational communications and updates in collaboration with firm leadership.
• Maintain and enhance operational platforms, including the firm's intranet (The Hub), ensuring information is accurate, accessible, and consistently updated.
• Develop, implement, and maintain operational policies, procedures, and resources to improve efficiency and promote standardization across offices.
• Prepare reports, presentations, and analytics for leadership review, providing insights and recommendations to improve operational outcomes.
• Coordinate and document leadership and departmental meetings, including scheduling, agenda preparation, minute-taking, and tracking of action items.
• Oversee execution of cross-departmental projects, tracking progress and ensuring deliverables are met on time and within scope.
• Identify opportunities to streamline processes and support change management initiatives to enhance firmwide productivity.
• Support the COO with administrative and strategic operational priorities, including special projects and long-range planning.

Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field required.
• 4–6 years of experience in operations, project management, or business administration; experience in a law firm or professional services environment strongly preferred.
• Strong understanding of operational best practices, compliance processes, and internal communication strategies.
• Excellent written and verbal communication skills with the ability to convey information clearly, professionally, and persuasively.
• Highly organized and detail-oriented, with demonstrated ability to manage multiple projects and competing priorities.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams); experience with SharePoint or other content management platforms preferred.
• Ability to create polished presentations, visual materials, and executive summaries for leadership.
• Proven success in building relationships and fostering collaboration across departments.
• Demonstrated initiative, accountability, and problem-solving skills with a proactive mindset.
• High level of discretion and professionalism when handling sensitive information.
• Comfortable working in a fast-paced, evolving environment with shifting needs and priorities.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.